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On The Road Again - SMR Service Keeps Vehicles Moving

Rivus Fleet Solutions
16 January 2020

Europcar has released the first data on how a bespoke Service, Maintenance and Repair service is supporting its Europcar Van customers.

The Europcar Mobility Group UK (to give the company their full title) joined forces with Rivus Fleet Solutions (formerly BT Fleet Solutions) six months ago.

Rivus Fleet Solutions was chosen by Europcar Mobility Group UK to provide a tailor-made Service, Maintenance and Repair service (SMR) as it increased the focus on the van marketplace.

The partnership gives Europcar Vans access to Rivus Fleet Solutions’ extensive UK network of garages and mobile technicians for an expanding fleet of core and specialist commercial vehicles - and thus maximising availability for its customers.

Access to the network of garages and mobile technicians has significantly enhanced the level of service for businesses using Europcar AdVANtage long-term rental. And the mobile units have played a particularly valuable role in ensuring there is as little disruption as possible to vehicles, keeping down-time to a minimum.

“The majority of our vehicles on long-term rental are mission-critical for our customers,” explained Stuart Russell, Commercial Vehicle Sales Director at Europcar Mobility Group UK. “It’s therefore not surprising that the mobile units from Rivus are the first choice for many of our customers when they need SMR assistance. However, the Rivus workshops are also playing a crucial role in handling more complex jobs, such as vehicle equipment fitting.”



In the first six months, there have been 82 call outs for the SMR service, of which 77 were answered by the Rivus mobile units and fie handled at the Rivus workshops. Crucially, the accessibility to the Rivus network has seen a 20% reduction on average in vehicle downtime for Europcar Vans' customers.

With over 65 garages and 500 partner garages across the UK, supported by 840 in-house experts, Rivus provides 24-hour assistance to businesses that rely on commercial vehicles for their day to day operations.

In addition, Rivus has 52 mobile units to provide maintenance or rescue work. Rivus are also able to provide specialist replacement vehicles when those type of vehicles are off the road for repairs or servicing.

“Looking back over the first six months of this new partnership, it’s clear that Rivus Fleet Solutions is giving our customers confidence that down-time on mission-critical vehicles will be kept to a minimum,” continued Russell. “And the mobile units are particularly valuable, offering the customer the flexibility and convenience of having work done at their workplace, rather than vehicles being taken out of commission for a trip to a static workshop.”

Picture: Rivus Fleet Solutions was chosen by Europcar Mobility Group UK to provide a tailor-made Service, Maintenance and Repair service (SMR) as it increased the focus on the van marketplace.

Article written by Brian Shillibeer | Published 16 January 2020


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