Programme To Support Next Gen FM Leaders

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09 July 2019

HIT Training has joined forces with Sodexo’s corporate services business to launch a development programme to support and develop the next generation of FM leaders.

The new Futures programme has been created to offer a structured apprenticeship journey for qualifying existing employees and new recruits to complete either a customer service practitioner or customer service specialist apprenticeship.

Both apprenticeships are 18-month courses and include an IWFM accredited facilities services qualification, Level 2 certificate for practitioner apprentices and Level 3 certification for the customer service specialist cohort.

The aim of the programme is to provide employees with the right skills, capability and attitude to deliver facilities management focused on people and experiences, rather than buildings and services.

Each participant on the Futures programme will be employed in a permanent role with Sodexo with the programme comprising mainly on-the-job training, with around 20% of the learning completed off-site.

Kim Leahy, HR director, corporate services, Sodexo UK & Ireland said: “This new development programme is a really important part of our people strategy. On completion of the programme, the graduates will be able to build their career within Sodexo and using the skills acquired from the course will act as a customer service specialist within their team.  They will gather and analyse data and customer insight in order to drive innovation and deliver more strategic, employee-focused partnerships.

 “We acknowledge that to succeed we need to give people the right skills and attributes to deliver against our clients’ needs now and into the future.

“We are really looking forward to welcoming our first cohort of apprentices and see this new programme as a way we can kick-start a rewarding career at Sodexo.”

Public Service Pledge

As part of its Public Service Pledge Sodexo commits to engage 850 apprentices every year. The Futures programme is just one of many apprenticeship programmes within Sodexo.

Picture: The Futures apprenticeship programme has been created for current Sodexo employees and new recruits.

Article written by Brian Shillibeer | Published 09 July 2019

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