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ABM Works with UK Airports to Improve Customer Confidence

ABM Works with UK Airports to Improve Customer Confidence
02 July 2020 | Updated 15 July 2020

Glasgow, Aberdeen and Southampton airports are reimagining the customer journey and introducing new hygiene measures to increase visitor confidence.

ABM UK, a provider of facility management solutions, has implemented a comprehensive programme of services to help safely maintain the public areas of the airports.  

With high-footfall and unavoidable touchpoints for travellers, airports want to ensure visitors feel confident and can travel safely in the post-COVID-19 landscape. Working in collaboration with ABM UK, airport teams have been reimagining the journey of a passenger to introduce new measures.


"The safety of our staff and customers is paramount and as lockdown restrictions are gradually eased and we begin to welcome more passengers to our airports, it is important that we make sure our terminals remain clean and safe."

–Derek Provan

Chief Executive, AGS Airports Ltd 


Antimicrobial Treatment of Passenger Touchpoints


As lockdown restrictions continue to ease, consumer confidence in the built-environments they frequent will be key in the short and long-term success of businesses.

The new measures in force throughout AGS Airports Ltd, which owns and manages Aberdeen, Glasgow and Southampton airports, include the antimicrobial treatment of passenger touchpoints, including security trays. 

Self-cleaning stations for trollies have been in installed in baggage halls, and hand sanitiser dispensers are available throughout the terminals. Placement of clear social distancing markers has also been implemented throughout public spaces.

Glasgow Airport also has regular use of electrostatic fogging machines which disinfect all areas throughout the terminal offering 360-degree coverage, killing germs within two minutes.

While the programme is primarily preventative, there is also a specialist team in place which is trained to do confirmed case cleanups.


Airport terminal

Picture: A photograph of two cleaning operatives disinfecting an airport seating area


Jenna Pollock, Divisional Director at ABM UK said, “Customer confidence is key in protecting the aviation industry going forward, which is why we have worked hand in hand with the team at AGS Airports to create a bespoke programme. 

“We believe the procedures in place and the communication to customers at every touchpoint will go a long way in not only ensuring consumers are as safe as possible, but that they also feel safe when coming to these airports.”

Derek Provan, Chief Executive of AGS Airports Ltd said: “The safety of our staff and customers is paramount and as lockdown restrictions are gradually eased and we begin to welcome more passengers to our airports, it is important that we make sure our terminals remain clean and safe. 

“The enhanced measures ABM UK has introduced to the already thorough cleaning regimes in place ensure that we can continue to help our staff and passengers travel safely through our airports and that they are always protected.”

Picture: A photograph of a cleaning operative cleaning a drinking water area

Article written by Ella Tansley | Published 02 July 2020


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