The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Saturday, 8 August

Why is Employee Engagement Increasingly Critical for the FM Sector? Spotlight Video Interview | MIT Ventures

David Callaghan | CEO, MIT Ventures
29 April 2020 | Updated 14 May 2020

When it comes to people and culture, employee engagement is one of the core pillars of a thriving workplace. In this interview, David Callaghan of MIT Ventures discusses why it's crucial for FM businesses, the methods for supporting proper engagement and how organisations can benefit from a happier, healthier and more productive workplace whilst saving time and money.

"Proper engagement is all about creating trust, loyalty and devotion. Employee engagement is proven to decrease staff turnover, increase productivity, retain customers, increase staff satisfaction and improve bottom-line profitability." 

– David Callaghan

CEO, MIT Ventures

Watch the Spotlight Interview to Learn More 




Fight for the attraction and retention of talent


The UK economy is demanding more essential FM services than ever before. Areas such as hygiene, maintenance and security are facing significant skill shortages, which changes the balance between supply and demand of labour. Many employees now have more choice and there is a real fight for the attraction and retention of talent. Add to this advancement in technology, work practices, social changes and desires, and workers will typically look for far more in a role than before. It's worth noting that a third of people have turned down jobs due to lack of additional benefits and over half of people seeking employment want better employment benefits.

The implementation of an employee engagement strategy can result in sustainable benefits, from reduced staff turnover to a happier, healthier and more productive workplace. Organisations that utilise employee engagement services are seeing employee turnover decrease by as much as 40 per cent, which leads to significant cost savings in recruitment and training.


The virtual workplace is just around the corner...


For the majority of organisations, the coronavirus pandemic has disrupted their standard engagement practices – with a combination of unusual working conditions and personal uncertainty causing employees to become disconnected. Without digital platforms, employers will struggle to sustain morale – it's crucial to use this time to show remote employees some much-needed care and attention through an effective engagement strategy, with support materials that can be accessed anywhere through laptops and smartphones.

How the workplace will change once this pandemic is over and the world attempts to regain normality is yet to be seen, but it's likely that changes will need to be made to daily operations. This new normal will include a shift in employee and employer preferences – and the expectation of a more virtual workplace. To manage this, businesses need to consider how to best interact with their employees and be proactive in implementing methods to support this.


Drive customer satisfaction


It is proven that by ensuring your employees are engaged, you will drive customer satisfaction too. Engaged employees will go above and beyond the call of duty to provide far better customer experience to your clients and visitors, and therefore, to your organisation's reputation and profitability.


"I have FM clients who tell me that they have won work as a result of being able to demonstrate effective employee engagement ­– if the supply of people is a large part of what you provide for your clients, if I was buying, I’d want to know that they were happy, motivated and going to be there. That’s why employee engagement in facilities management is critical if you want to succeed with customers."

– David Callaghan

CEO, MIT Ventures




Image: David Callaghan | CEO, MIT Ventures

Article written by Daisy Miceli | Published 29 April 2020


Related Articles

Energy Bills, Smart Meters and Working From Home

Those familiar with working from home will be aware that, if your employer requires this, you can claim for your subsequent increased energy costs. HMRC will also...

 Read Full Article
Hygiene Anxiety – 44 Per Cent Of Workers Are Worried About Office Cleanliness

Research by IWFM shows that many UK employees are concerned about the health implications of returning to offices post-lockdown. The YouGov poll of 404 office staff...

 Read Full Article
Research Shows Risks Of COVID-19 Home Working Revolution

In a study conducted on behalf of the Advance Workplace Institute (AWI), trust, social cohesion and information sharing are all elements vulnerable to damage during home...

 Read Full Article
Lone Working, Mental Health and Guidance For Employers

SOCOTEC, a UK provider of testing, inspection and compliance services is providing advice for employers on the recently updated HSE guidance document on lone...

 Read Full Article
How Can Instant Feedback Data Improve Employee Satisfaction? Spotlight Video Interview | Sami Hero | HappyOrNot

With rapid changes to work environments causing numerous challenges for teams, it is more important than ever for workplace managers to prioritise employee...

 Read Full Article
Why Do We Find Working From Home Stressful?

Remaining productive and healthy whilst working from home has been well-covered during the lockdown, by everyone from experts in ergonomic office furniture, wellbeing...

 Read Full Article
Dressing For Success Whilst Working From Home

What’s your uniform of choice when working from home? We spoke to Dimensions, corporate apparel and workwear specialists, about the dos and...

 Read Full Article
Getting Gfast To Bristol

Bristol will be one of the first cities to benefit from proposals by Openreach for a major acceleration of its ultrafast fibre broadband network assisted by Gfast...

 Read Full Article
FMs of the Future – The Skills Needed to Manage Home Workers

Making buildings safe, efficient and effective to meet the needs of the people working within them is the essence of an FM’s remit – but how useful is this...

 Read Full Article
Finance Sector May Lead the Way in Shaping the New Normal for Employees

After the CEO of Barclays said the firm would look at a more “de-centralised approach to staff working”, the finance sector and beyond looks likely to...

 Read Full Article