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Facilicom UK Launches New Helpdesk Portal For Clients
19 February 2020
Facilicom UK has launched a new online helpdesk portal to enable customers and cleaning operatives to work harmoniously together.
The contract cleaning and services provider has teamed up with Innovise to be the first to trial a new workforce management and service delivery web portal, which will seamlessly connect customers with Facilicom.
“We receive an overwhelming amount of queries and requests from clients on a daily basis, so we were keen to streamline the process to make it more efficient for both customers and our operations team."
–Jan Hein Hemke
Managing Director, Facilicom UK
Status tracking
“The new client portal will allow customers to log-in and track the status of their cleaning operation at any given time, from any location," continued Jan Hein Hemke. "It makes the relationship we have with our customers truly transparent, giving them peace of mind that their work is being completed to the very highest standards.
"We have had some excellent feedback from customers so far and are delighted to now offer this service to our entire client base free of charge.”
Central point
Facilicom’s ‘Helpdesk’ is one central point where customers can log an issue or request and monitor its progress. Site managers access these raised requests and respond directly. This can include requesting replenishment, additional services and alerting management to an issue. It enables customers to see when a cleaning operative has provided services, which tasks they have completed and at what time, as well as monitor a stock order request and make queries to their service provider.
Users can also submit a request for a quote if additional work is required, enabling Facilicom’s operations team to respond quickly and progress the activity.
Available free
Following a successful trial, Faciliom UK is now offering the service to its entire client base free of charge. Customers can also integrate the new portal with their existing customer relationship management (CRM) system for a small cost.
Picture: Facilicom’s ‘Helpdesk’ will automate customer requests but won't eliminate the personal touch altogether.
Article written by Brian Shillibeer | Published 19 February 2020
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