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FSI Launches Customer Engagement App

FSI Launches Customer Engagement App
28 June 2021 | Updated 30 June 2021
 

FSI, leader for FM smart tech innovation including CAFM / IWMS software, has launched their own B2B and B2C app for workplace and residential customer engagement, designed to make requests, issue reporting and service booking easier.

Whether residential or commercial, the key to great service in homes and buildings lies in great customer experience. Engagement with customers and employees has many times been quoted as a fundamental part of the Facilities Management industry, as buildings are there to benefit people, and therefore service providers should have this as a high priority. Tools are in continuous development to make many processes more efficient. With this new dedicated app, @yourService, managers can drive customer satisfaction and enhance delivery proposition.

 

An Instantaneous Connection for Adapting Operation

 

Employees and residents can stay informed about their specific requests and issues, and what’s going on in their building or community. Engagement and access to services is increased, and reliance on emails, phone calls and outdated intranet portals is significantly reduced – removing the delays and complications of multiple platforms.

From broken coffee machines to air conditioning issues, employees can now see, report and request services from wherever they are. When issues are reported, one of the toughest challenges is to identify their exact location. With @yourService you can place QR codes, NFC tags or barcodes around a building and on assets, allowing employees to scan exactly where they are reporting an issue from. Employees can also seamlessly navigate through service selection, booking and payments, purchasing value-added services such as ordering food to their desk, getting their car washed and much more.

Features include:

  • Activity Feed - Whether it’s home service updates for residents or building services for employees, all customers can see the activity that’s relevant to them.
  • Scanning - One of the biggest challenges of issue reporting is pinpointing the exact location of the fault. QR, NFC or barcodes allow customers to give an accurate placement of the asset or area identified.
  • Appointment Setting - Dates, times and service selection allow customers to book an appointment that suits them.
  • Service Updates - The service desk can provide one-to-one or wider updates to groups on certain tasks.
  • Payment Gateway - As a brand agnostic app, you can choose the payment provider of your choice.

 

The impact of the COVID-19 outbreak in the UK and globally resulted in unprecedented changes and countermeasures to meet this challenge head-on. One of these key measures was Project Nightingale, an NHS initiative that mobilised seven temporary critical care field hospitals to specifically treat patients affected by COVID-19. 

FSI and Interserve Group worked together to ensure the team at NHS Nightingale Hospital North West had a Computer Aided Facilities Management (CAFM) solution they could rely on at a crucial time.

A report from Data Bridge Market Research measures developments in the Integrated Workplace Management System (IWMS) market in general, and identifies the growing importance of CSR as one of the driving factors behind this growth. The study itself assess the strengths and weaknesses, and tactical approaches, of the key players engaged in the IWMS market, including ARCHIBUS, Inc, Service Works Global, Causeway Technologies and FSI (FM Solutions) Limited.

Picture: @yourService app graphic.

Article written by Bailey Sparkes | Published 28 June 2021

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