Evolving Touchless Controls – Gesture-Based Feedback

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20 October 2021 | Updated 21 October 2021

Access controls have come under heavy scrutiny throughout the pandemic. Touchpoints deemed unnecessary have often been removed or replaced, and at the very least been highlighted as a focus for cleaning and hygiene.

HappyOrNot are a data collection service, using globally-recognized and trusted four Smileys capture the satisfaction levels of customers and employees in just seconds.

Their feedback Smileys and real-time data analytics solution are designed to help you improve customer experience, workplace happiness, and bottom line. Their Smiley Terminal products are a physical unit representing these four levels of emotional reactions, on easy press buttons. These were widely adopted in shops and centres nationally – in order to adapt and encourage use as social shopping has come back after lockdowns, HappyOrNot have been investing in making their devices safer to handle or operate otherwise.

Gesture-Based Feedback

As the first feedback company in the world to coat its Smiley products with antimicrobial film to prevent the spread of coronaviruses, and subsequent touch-free expansions like the purely digital survey solution Smiley Link which works via QR or URL, HappyOrNot will be adding to its portfolio – introducing the latest touch-free development to the Smiley Touch product, gesture-based feedback.

The gesture-based feedback option to the Smiley Touch will provide users even more choice in how they can give feedback. In addition to the existing touch-free options of QR code and/or web link via mobile phone, users can now give feedback by using simple hand gestures assigned to each of the 4-Smileys and follow-up options.

Additionally, the follow up options are also gesture-capable, meaning businesses do not lose out on collecting valuable and in-depth customer insights which enables organizations to identify root causes, make targeted improvements, and validate efforts through the data.

Their data shows that when given the opportunity to do so safely, people are continuing to give feedback via physical interaction with the Smiley Touch and Smiley Terminal products. Furthermore, response rates continue to be on a high level across all industries, and in most cases are very much in line with pre-pandemic levels.

See the product in action below, and find out more about HappyOrNot on their partner page.

Picture: the Smiley Terminal.

Article written by Bailey Sparkes | Published 20 October 2021

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