‘Let’s Face it, Our Industry Needs To Work On Its Appeal’

• Content
• Cleaning, Hygiene & Washroom
• ‘Let’s Face it, Our Industry Needs To Work On Its Appeal’

15 February 2022

The cleaning industry is facing a recruitment crisis and it needs an image change, says Dominic Ponniah, CEO of Cleanology.

Cleanology employs over 500 people, providing professional office and commercial cleaning services and property maintenance across London and Manchester.  It’s also an accredited Living Wage employer and a member of the Green Organisation. Ponniah has been nominated as Entrepreneur of The Year within the service industries category in London and East of England, in the Great British Entrepreneur Awards 2020.

Picture: a photograph of Dominic Ponniah. Image Credit: Cleanology

The Image of the Cleaning Industry

Obviously, the suit and tie brigade will argue that there’s no need to change, but those of us on the sharp end of recruitment are seeing the shape of things to come. The fact is young people are not attracted by our image. And many businesses in the sector are not helping.

The situation was brought home to me recently when Cleanology recruited for a key management role. We interviewed a number of excellent candidates and, while they liked our sustainability, diversity and wellbeing initiatives, I was taken aback to hear five of our applicants say, “I like the company, but the industry isn’t sexy enough.”

Industry figures back this up. According to the British Cleaning Council’s 2020 research, the cleaning, waste management, landscaping and facilities management sectors are set to generate 93,000 new jobs by 2024. However, 29 per cent of vacancies were hard to fill. Cleaning and facilities businesses know that our industry offers great opportunities for progression and competitive pay, so how do we improve our image?

"It’s not just about faces in the right places, it’s also about embracing more modern attitudes. Banks, law firms and brokers have all adopted more casual, modern dress, and young people expect a more relaxed approach. This doesn’t mean a fall in professional standards, but a more up to date way of doing business. If we want to attract top-grade young people – with all their enthusiasm and imagination – then complaining that people have left their ties at home will only drive them away."

Diversity Improvement Needed in FM

The first canary in the mine is diversity. We live in a diverse society, yet this is not reflected in business. According to the McGregor-Smith Review (2017), one in eight of the working-age population are from an ethnic minority background, yet these individuals make up only six per cent of top management positions.

The Parker Review (2016) found that just 85 of the 1,050 director positions in the FTSE 100 are held by directors of colour. Similarly, only 29 per cent of FTSE 100 directorships, and 27 per cent of FTSE 250 directorships are held by women. At Cleanology, we are proud to buck the trend, with a board of seven that includes three women and three BAME directors, but it only takes a visit to one of our industry events to see that the cleaning and facilities sector is lagging behind even wider business when it comes to diversity. In a sector like cleaning, which employs so many BAME and female staff at ground roots, it’s really time we upped our game.

Casual, Modern Dress and Leaving the Ties at Home

It’s not just about faces in the right places, it’s also about embracing more modern attitudes. Banks, law firms and brokers have all adopted more casual, modern dress, and young people expect a more relaxed approach. This doesn’t mean a fall in professional standards, but a more up to date way of doing business. If we want to attract top-grade young people – with all their enthusiasm and imagination – then complaining that people have left their ties at home will only drive them away.

All this isn’t to say we’re getting everything wrong. Cleaning and facilities management is a great place to be if you are a graduate looking for higher than average pay and great progression opportunities. We have had cleaners and supervisors, with little spoken English, progress to become managers and directors. There’s nothing 'unsexy’ about that! Whereas in the fashion industry, with all its perceived glamour, unless you’re like Naomi Campbell, many roles are based on low pay, long, unsociable hours and menial tasks.

Our biggest challenge is a perceived lack of glamour. But if we shout a bit louder about all the benefits, and work harder to address our shortfalls, we might find the industry becomes a more vibrant, diverse place for us all.

Picture: a photograph of a person cleaning a surface with a cloth and spray cleaner. The person is wearing a protective glove. Image Credit: Shutterstock

Article written by Dominic Ponniah | Published 15 February 2022

Share

Related Articles