The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Smart, Fit And Data-Driven - The Top FM Trends

FM of the future
FM of the future
15 August 2018 | Updated 17 August 2018
 

The world of facilities management is rapidly changing. Macro influences such as demographics, technology and social changes are shifting the way the workplace is viewed and what people expect from it - so what are the underlying trends?

Increasingly people want to choose where and when they work and they look to the workplace – wherever that may be – to deliver much more in the way of services and amenities.

Examining this shifting landscape, global real estate advisor CBRE has published a new report which identifies the top trends in facilities management. Here's what it says:

fac

The new age of outsourcing

By 2025 the global outsourced market in FM services will be worth $1 trillion. Flexibility is a key driver and stability is a core concern. By integrating property and facilities management, progressive organisations are bringing advisory and transaction services, facilities management and project services under one supplier and point of control.

 

User experience

Personalisation technology is changing the way we shop and this will have an impact on the retail portfolio. Online channels will play an increasingly dominant role in the customer journey. Property directors must look at their future portfolios and consider how the balance will shift between physical and virtual space.

 

Wellness

Four out of five occupiers have or plan to introduce a wellness programme and an even higher proportion are interested in wellness-capable buildings. This will in turn add growing pressure on FM professionals to provide wellness programmes that boost productivity, attract talent and reduce sickness and absenteeism. Greater collaboration will be needed between FM, RE, HR and IT to deliver successful buildings and programmes.

 

Flexible space

When it comes to co-working and collaboration, nearly 75% of 2018 EMEA Occupier Survey respondents expect companies to provide collaboration and social spaces. There is also growing interest in managed workspace and co-working, with use expected to increase substantially in the next three years. Companies can create an advantage by using serviced workplaces for ‘swing space’ and overflow while managing capital spend, as well as fostering innovation by placing people in collaborative spaces.

 

Supplier relationships

Relationships between the supplier and client are changing. The customer wants to select the right partner to ensure cultural alignment from the beginning. The demand for more advanced technology integration and greater collaboration has driven longer term, more advanced contractual partnerships. The ability to drive cost-saving initiatives can be realised within longer-term contracts. If built properly with shared savings initiatives, these terms can drive positive behavioural changes.

 

Digital FM

The smart workplace is coming of age - 20.4 billion connected things will be in use by 2020, up from 8.3 billion in 2017. Smart buildings with lights, sensors, windows, HVAC units, doors and CCTV integrated into a network are becoming increasingly common. There is greater opportunity to enhance the end-user experience with convenient, tailored services.

Data-driven decision making is also likely increase. By 2025 data analytics will be critical for addressing costs and performance. Nearly half of occupier companies expect to hire data scientists in the coming years. Meanwhile, the market for robotics is small but growing. Sales of professional service robots rose by 24% in 2016. As sensor technologies open up new robot applications, the total number in FM could grow significantly.

 

Adaptability built in

Ian Entwisle, CEO, Global Workplace Solutions, EMEA commented: “The facilities management delivery model we see today goes far beyond simply delivering building efficiencies and cost savings. Clients increasingly choose their supplier with the intention of building a partnership, and platform for collaboration and innovation; the focus is long-term. We are increasingly co-solutioning alongside our prospects and clients.

“As a result of these shifts, clients and suppliers need to be more agile and work together to provide a solution that is suitable for now, yet flexible enough to adapt to a rapidly changing future.”

Picture: FM of the future needs to be smart, fit and data-driven according to CBRE.

 

Article written by Cathryn Ellis | Published 15 August 2018

Share



Related Articles

Flex, Tech and Wellness - 2021 Target For Offices

45% of businesses expect to have significant use of flexible offices by 2021 and 92% of companies have a preference for wellness capable buildings. Nearly two-thirds...

 Read Full Article
Niche Co-working Spaces Are On A High

Co-working spaces focused on the cannabis, construction and gaming industry have risen over the last few years - with new flexible workspace registrations more than...

 Read Full Article
Flex At 25 - Just Flexing Its Muscles

Flexible working space and co-working space is still on the rise all over the world but the concept is at least 25 years old - so ThisWeekinFM decided to look back...

 Read Full Article
Ashleigh Corbett Appointed as CBRE’s Head of Flex in Scotland

CBRE has appointed a new Head of Flex to lead its flexible office solutions offering in Scotland. The demand for flexible workspace continues to grow in Scotland, but...

 Read Full Article
CBRE’s Glasgow HQ One of Healthiest Places to Work in the UK

CBRE’s Scottish headquarters has been awarded a WELL Certification at Platinum Level, the first UK project to be certified under the newest version of the...

 Read Full Article
CBRE Acquires UK Asset Management Business

CBRE has acquired Sovereign Centros, a UK asset management and development management business. Sovereign Centros provides asset management for shopping centres and...

 Read Full Article
AI Mockups Show Workplace Designs of the Future

A European alliance of workplace experts has uncovered what’s in store for the future of the office, creating AI mockups of what these spaces will look...

 Read Full Article
Redefining the FM Engineering Skills Gap

Conrad Dean and Mike Bentman from CBRE consider the skills challenge that the FM industry is facing and explore how it can attract talent from diverse backgrounds,...

 Read Full Article
Workplace Wellness Trends 2023

To mark National Stress Awareness Month, ThisWeekinFM examines trends in the corporate wellness space and how these may affect workplace and facilities...

 Read Full Article
BT Extends Facilities Management Contract With CBRE

BT Group has extended its agreement with CBRE to provide facilities and project management services for its UK portfolio. The contract spans over 7,500 properties and...

 Read Full Article