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The BIFMs - Big Night for Industry Awards

12 October 2016 | Updated 01 January 1970

The BIFM Awards 2016 (the sixteenth in the annual event) were given out at the Grosvenor House Hotel, London on 10 October 2016.

'Pointless Alexander Armstrong' (who is coincidentally also the host of the BBC's Pointless quiz show) was there to show how he got his nick-name as he trotted out the same gags as he'd used at the plumber's merchants awards 2015. In fairness the 1,200 guests at the black tie do didn't complain as Armstrong handed out the gongs - fourteen in all along with a selection of highly commendeds:


Newcomer of the Year

Winner: Pleun van Deurssen, Incentive FM Ltd   

Highly Commended: Charlotte Miller, Sodexo

Manager of the Year

Winner: Suzanne Beck, Carillion Barts NHS Trust contract

Highly Commended: Cova Montes, Emprise Services plc

Leader of the Year

Winner: Katie Dowding, Skanska

Team of the Year

Winner: CBRE Global Workplace Solutions and the AA

Highly Commended: National Grid and 14forty

Learning and Career Development

Winner: Nationwide Window Cleaning – How Nurturing Talent Delivers Growth for NWC

Highly Commended: BT Facilities Services


Lifetime Achievement

Winner: Keith Glennister, ISS


Innovation in Technology and Systems

Winner: Humanforce – Changing the Way FM Works

Highly Commended: BAM FM Ireland Ltd – Digitizing Assets & Delivering BIM2FM

New Product or Service of the Year

Winner: Heathrow Airport Ltd – Spot & Report – Heathrow’s Fault Reporting Smartphone Application


Brand Impact

Winner: Gather & Gather

Highly Commended: Skanska – Improving people’s lives

Impact on Customer Experience

Winner: Carillion Customer Experience Centre

Highly Commended: Mitie 1team and Vodafone – Our Journey to World Class through Customer Experience

Impact on Organisational Performance

Winner: National Grid and 14forty – Smart Work Space

Highly Commended: Kentish & Co, Sodexo and Johnson & Johnson – Revolutionising FM Performance at Johnson & Johnson

Impact on Sustainability

Winner: BaxterStorey – Food Waste Costing the Earth

Highly Commended: Supply Chain Sustainability School

Workplace Impact

Winner: Ministry of Justice Commuter Hubs Powered By Matrix Booking

Highly Commended: AstraZeneca – Middlewood Court, Macclesfield Campus – ‘A Great Place to Work’

Impact on Society

Winner: VINCI Facilities

Highly Commended: South London & Maudsley NHS Trust – Lambeth Sheltered Contract



The ceremony was supported by headline sponsor Carillion.

Picture: The BIFMs, as they are affectionately known, were held on Monday 10. Seen here are National Grid collecting the Impact on Organisational Performance award

Article written by Brian Shillibeer | Published 12 October 2016


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