The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

2023 – A Year for Human-Centric Maintenance?

2023 – A Year for Human-Centric Maintenance?
06 January 2023
 

Felipe Ávila da Costa, Co-Founder & CEO at Infraspeak, shares his reflections on the past year and his predictions for human-centric maintenance in 2023.

Infraspeak is a global tech company that is transforming the world of FM through data, intelligence, and automation. Felipe is also a Co-Founder of Founders Founders, a community-driven scale-up incubator. Previously, Felipe was responsible for the Technological Center and the Startup Acceleration Program of UPTEC (University of Porto Science and Technology Park), where he supported the start, early development, and growth of more than 250 startups and innovation centres. Deeply involved in the Portuguese entrepreneurial ecosystem and featured as one of the "40 business leaders of the Future" by FAE, Felipe is an experienced mentor and speaker.

 

Image

Picture: a photograph of Felipe. Image Credit: Infraspeak

 

Maintenance 5.0 in 2023 – Making Technology Work for Us

 

The turn of the year is always an important moment to reflect and take stock of your achievements. I keep returning to the same conclusions — in the same way that shaping FM and Maintenance have been crucial, permanent fixtures on Infraspeak’s mission, so too is it true that this is an important time for recalibration. 

We now operate in a post-COVID world where technology has penetrated all areas of our life. The term “digital transformation” is slowly becoming more and more mainstream. The pandemic shook the foundations of so many sectors, facility management included. 

We have now more respect for the urgency required to sustainably manage our buildings in the era of Maintenance 5.0, especially with raising stakes of finding and integrating sustainability into our operations. Technicians, teams, facility managers and service providers are and must be at the centre of operations, and must be the main beneficiaries of new and more sophisticated intelligent technologies.

 

"We need to find ways to make technology work for us. People and machines working together to integrate workflows, cut waste, improve logistics and create personalised solutions — this is a time for human-centric Maintenance, where people, software and hardware seamlessly interact and everything happens fluently in our time." 

 

Image

 

To put it simply, Maintenance 5.0 is the result of data, people and technological intelligence coming together to create more sustainable operations, and ultimately, planets! It doesn’t make sense to bend over backwards in an attempt to fit technology into our operation. 

We need to find ways to make technology work for us. People and machines working together to integrate workflows, cut waste, improve logistics and create personalised solutions — this is a time for human-centric Maintenance, where people, software and hardware seamlessly interact and everything happens fluently in our time. 

Customisation, user experience, sustainability and resilience are all factors which drive facility management and Maintenance more and more, but ripping up roots and transforming working habits brings challenges too. There remain questions surrounding privacy and security, the need to upskill and reskill teams, new compliance frameworks and others. 

 

Collaboration Between FMs and Service Providers

 

In the coming years, we will no doubt cover these challenges again and again, sharing ideas and experiences with our fellow professionals. This will be strange at first, moving towards making changes that bring people to the centre of an industry not designed for people, but this discussion must happen and must happen collaboratively. 

At Infraspeak, we firmly believe that the present (and future) of facility management relies on the success of our ability to collaborate. It will be our ability to collaborate dynamically and with agility that will allow us to overcome the key challenges of our team/s, dismantling operational obstacles in the process and aligning communication channels between facility managers and service providers to remove friction.

By collaborating, we have the best chance at overcoming the challenges brought by Maintenance 5.0, and that’s why we have so much to gain collectively by having this conversation.

Individual and collective success is always achieved within a network. 

Picture: a graphic showing two blue gearwheels. Image Credit: Pixabay

Article written by Felipe Ávila da Costa | Published 06 January 2023

Share



Related Articles

Training for FMs – Free Course on Intelligent Maintenance

The IFM Innovators Programme is a free course to help FM and maintenance professionals improve their knowledge on innovation and maintenance. Industry 5.0 is shaping...

 Read Full Article
What is Industry 5.0 and What Does it Mean for FM?

Felipe Ávila da Costa from Infraspeak shares his insights on how Industry 5.0 is shaping the way we create safe and comfortable environments for...

 Read Full Article
IFM Innovators Programme – Shedding New Light on Maintenance 5.0

87 per cent of professionals that completed The IFM Innovators Programme online course agreed that it had “impacted their vision and plans for the...

 Read Full Article
Top 5 Smart Technology Trends for Buildings in 2023

Ahead of the return of their IFM Tour, Infraspeak has laid out their predictions for 2023 smart technology trends for buildings.   Watch the...

 Read Full Article
Infraspeak and Siemens – A Step Towards Intelligent, Automated Building Management

In today’s competitive world, with stakes higher than ever,  facilities and maintenance managers strive to achieve near-zero downtime, operational efficiency...

 Read Full Article
How Technology and Smart Buildings Will Support the Daunting Retrofit Challenge

How will the intersection of retrofits, smart homes and digitally transformed building maintenance help the UK to achieve net-zero emissions by 2050? Nik Flytzanis,...

 Read Full Article
Infraspeak Launches Intelligence for Maintenance Tour 2022

The IFM Tour 2022, organised by Infraspeak, includes events in the UK, Spain, Brazil and Portugal to discuss Maintenance 5.0 and the future of the FM sector. The tour...

 Read Full Article
Disruptive Technologies Named Property Tech Company Of The Year

Disruptive Technologies, the creator of the world’s smallest wireless sensors, has been named the Property Tech Company of the Year at the Global Business Tech...

 Read Full Article
Investment in Tech Will Help Landlords Save Money – And the Environment

Investment in technology will be essential to allow commercial property owners to reach UK 2050 net-zero emission goals, according to PropTech experts. The built...

 Read Full Article
Monitoring Energy Usage at Met Office HQ

Ralph James, FM & Technical Services Manager at the Met Office, explains how the latest sensor technology has allowed him to monitor the temperature and gather air...

 Read Full Article