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A Big Change In Gritting Services as Facilities Worker App Doubles Productivity

AA Salt gritting services has doubled the productivity of its operators with the introduction of the BigChange workforce management system.
14 April 2020 | Updated 16 April 2020

AA Salt used to spread their gritting service operators around by paper and phone – now the firm has doubled productivity with the introduction of a mobile workforce system from BigChange.

Operators equipped with rugged tablets use an App that synchronises in real-time with back-office management software as part of a solution for paperless working as they make their way around the property estates and carparks they service.


“As demand for our gritting service increased, we knew we had to automate more.”

– Ben Tanner

Sales & Operations Director, AA Salt


Doubled business


“When the Beast from the East hit the country in 2019 we had just started using BigChange. Without the system we would never have coped with the demand and BigChange has basically allowed us to double our business,” continued Ben Tanner.




The productivity gains come from improved routing and job scheduling. As part of the system, AA Salt's fleet is also fitted with GPS tracking so gritting operations can be monitored 24/7. This, coupled with live status reports from gritting operators, has allowed the company to boost customer service.

With a fleet of 14 vehicles, AA Salt specialises in providing commercial gritting and snow clearing services to an area that now extends from the West Midlands to Gloucestershire.


Digital reporting


Ben Tanner concludes: "Through work optimisation and digital reporting we reckon we are saving five minutes per job and reducing driving time by a total of four hours each night.  From just 100 jobs a night we can now do up to 450.”


Picture: AA Salt gritting services has doubled the productivity of its operators with the introduction of the BigChange workforce management system.


Article written by Brian Shillibeer | Published 14 April 2020


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