The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

A Premier Response From ISS

A Premier Response From ISS
14 February 2018 | Updated 09 March 2018
 

ISS has found itself in the eye of a storm as a Channel 4 Dispatches documentary revealed unsavoury hygiene practices and unpaid overtime on a Premier Inn contract. ISS responds.

 

ISS has found itself in the eye of a storm following a Channel 4 Dispatches documentary aired on Monday Feb 12 in which an undercover reporter who applied for a job as a housekeeper recorded some unsavoury hygiene practices and insistences from her senior colleagues that she had to work unpaid overtime.

 

View Dispatches Undercover in Premier Inn - Dispatches Channel 4 On Demand

 

ThisWeekinFM has published a comprehensive article (Click Here) with quoted extracts from the TV programme and received both statements from Channel 4 (and production company Tigerlilly) and Premier Inn - ISS have now responded.

 

In a statement, ISS said:

'We have taken the allegations made by production company Tigerlily extremely seriously and have taken immediate steps to investigate them. We have performed both internal and external investigations to analyse the alleged issues at our customer’s site in question. We pride ourselves on the high levels of training we give staff at all levels within our business to ensure they can do their jobs properly and within their scheduled working hours. It is our policy to give new cleaners up to three days of training time and a month’s grace to ensure they can achieve this.

'At the site in question, we have conducted numerous audits including one in early January in conjunction with our customer and the results have always been good. We apply the National Living Wage at this site, just like we do at all the other sites and it is not our policy in any way to ask our employees to work outside their contractual hours without pay.

'Regarding training in cleaning procedures, our training records show that all staff on site have gone through the required training which is conducted on site. If there has been an isolated incident, which goes against our procedures, we will take immediate action to remedy it.

'Across our business, all our employees work under strict policies and procedures in line with the applicable laws and regulations as well as high health and safety standards to protect them. We would never tolerate any attempts to circumvent them'.

Picture: ISS has moved swiftly to investigate allegations that they have contradicted their own standards at Premier Inn

Article written by Brian Shillibeer | Published 14 February 2018

Share



Related Articles

Undercover in Premier Inn - ISS Misadventure Starts Here

When a Channel 4 Dispatches documentary reporter went undercover as an ISS housekeeper at a London Premier Inn, she found some uncomfortable truths about hygiene...

 Read Full Article
Living Wage Updates in FM

Some businesses in the facilities management sector commit to paying their staff an independently calculated Living Wage – let’s take a look at the latest...

 Read Full Article
How the National Living Wage Rise Could Impact Your Security Services 

With many officers paid the National Living Wage, security workforces are going to be some of those most impacted by upcoming changes. Julie Hulme from Expeditious...

 Read Full Article
FM Good News Roundup

To finish 2021 on a positive note, we’ve rounded up the latest good news stories from the FM and built environment community.   Real Living Wage...

 Read Full Article
Pioneer FM Wins Science and Technologies Facilities Council Contract

Pioneer FM has been awarded a three-year contract to provide the cleaning and associated services at Daresbury Laboratory for the Science and Technologies Facilities...

 Read Full Article
First Response Group Founders Named Black British Businesspeople of the Year

Jamal Tahlil and Edgar Chibaka, co-founders of security and facilities management provider First Response Group, have been named Black British Businesspeople of the...

 Read Full Article
Spotlight Interview | Mary-Jane Pettit

Pioneer FM provides total FM services for offices, schools, commercial and retail facilities, government agencies, and other large sites. CEO and Founder Mary-Jane...

 Read Full Article
Healthier Hotel Design

As the hotel sector thrives amid the UK staycation boom, a report has revealed opportunities for hotel design to include further wellbeing and comfort measures to...

 Read Full Article
Real Living Wage Celebrates 20th Birthday

Over £1.5 billion in increased wages has been put back into the pockets of over 260,000 low-paid workers over the past 20 years, thanks to the...

 Read Full Article
Corps Security Celebrates Social Enterprise Status

Corps Security is celebrating its recently awarded Social Enterprise status. Social Enterprise UK is the leading global authority on social enterprise and the biggest...

 Read Full Article