Field Service Management Firm Adds what3words to Offering

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05 January 2022

BigChange, the field service management software provider, has adopted location technology what3words to provide more accurate addresses for job locations.

It is hoped that this will make it quicker and easier for field service teams to find their site.

BigChange estimates that what3words could save individual field-based employees up to 30 minutes per day in time spent locating jobs.

What is what3words?

what3words has divided the world into a grid of 3m squares and given each one three random words from the dictionary: a what3words address. A what3words address provides an extra layer of accuracy to a traditional address, meaning that field teams will arrive at exactly the precise location. More than 100 UK emergency services organisations already use what3words to achieve faster and more accurate responses.

Picture: a photograph showing a remote area of Zurich, with the what3words location published above

By integrating the technology into its job management platform, BigChange has made it possible for customers to add a what3words address to any job booking.

Field service teams can then be directed to an exact location - including specific building entrances or destinations in parks, rural areas and building sites not covered by street addresses. This means that no time is wasted looking for the correct location.

Richard Warley, BigChange CEO, commented: “Demand is booming for field service businesses. They are looking for innovations that make scheduling slicker, boost productivity and customer experience, and help them grow stronger.”

“This powerful functionality will enable BigChange customers to plan better, provide more precise arrival times with confidence, and save valuable hours every week by directing field-based teams precisely where they are needed.”

James Cochrane, Partnerships Lead at what3words, commented: “We’ve all experienced the horrible feeling of being late to a job because the address wasn’t accurate, and you couldn’t find exactly where you needed to be. what3words acts as a tool in your pocket to ensure you’re directed to the right place, first time, every time.”

Picture: a photograph of a building site with three workers and heavy plant machinery shown, with the what3words location published above

Article written by Ella Tansley | Published 05 January 2022

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