JLL Report Shows Human-Centric Workplace Will Prevail 

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28 December 2020

As workforce priorities change, the workplace will have to become more human-centric than ever, according to a global survey by JLL.

Workplaces of the future will be versatile and hybrid, focusing on employee-centric solutions, as stated in a survey of more than 2,000 office workers across ten countries.

JLL’s “Human Experience” report explores the changing workforce dynamics and expectations in a post-pandemic world and offers insights for how forward-thinking companies can reimagine their approach to managing their people and workplaces to stay ahead in 2021.

Hybrid Work and Diverse Office Environments Will Become the Status Quo

JLL’s report measured the current sentiment of office workers, finding that the workplace of the future will be a hybrid one, mixing on-site and off-site collaboration to offer freedom and choice across a variety of spaces and locations. This new status quo of hybrid work models will likely be a rich environment comprised of a large variety of spaces that accommodate the full range of working and workday needs.

Employees are eager to maintain the flexibility of widespread remote work established during the pandemic and are interested in working from home an average of two days per week. This hybrid approach is the most sought after, with nearly three-quarters of employees wanting to have access to an office. Further, JLL’s earlier Human Performance report found that 80 per cent of high performers have missed their office greatly during lockdown.

 “The COVID-19 crisis has incited a massive paradigm shift in the world of work,” said Flore Pradère, Research Director at JLL Corporate Solutions Research. “To adapt to this new normal, the future of work must be reimagined to focus on the needs and preferences of a liquid workforce. This means offering employee-centric solutions that value choice and flexibility to optimize employee experiences and performance.”

Picture: a black and white photograph of Flore Pradère. Image credit: JLL

Strong Affinity for the Office

Despite the willingness to work from home on a regular basis post-pandemic, employees still retain a strong affinity for the office, especially as it relates to providing a sense of community and belonging – where remote work has led to gaps in supporting collaboration, leadership and managerial competencies. Seventy per cent of employees believe an office environment is more conducive to team building and management support.

Quality of Life and Wellbeing

Traditional work priorities have also been deeply challenged during the pandemic. Employees cite work-life balance (72 per cent) as more important than securing a comfortable salary (69 per cent) and indicate that living consciously and healthily is as important as finding purpose in their job.

“There’s no going back to the old ways of working,” Dr Puybaraud, Global Head of Research, JLL Corporate Solutions concluded. “Those who are courageous and proactive in reimagining their workplace to address changing workforce preferences will be the future leaders of business in a post-pandemic world.”

Picture: a photograph of a person working at a desk at a laptop

Article written by Ella Tansley | Published 28 December 2020

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