Daniel Hawkins has spent his career leading, delivering and developing commercial workplace operations and solutions. He is currently the EMEA Account Director for one of JLL’s flagship accounts, which is a leading technology company with an extensive portfolio.
Hawkins is a people-oriented leader who champions thought diversity and is active in promoting the industry and its emerging talent. In this Spotlight Interview, he discusses his career development with insight on how facilities teams can build more inclusive environments.
Creating More Inclusive Workplaces
Hawkins enjoys managing a large and diverse team. As an active member of the LGBTQ+ community, he is considerate to those across the spectrum of diversity and this enables him to be an effective ally to others experiencing any form of injustice. He speaks passionately about the need for equality for all, as well as the benefits this brings to the workplace. Listening to him speak, it’s easy to see that he’s an inspiring leader who leads his team by example.
He advocates an empathetic approach to ensure that people feel free to be themselves at work – and employers will reap the benefits of the additional productivity this achieves.
"Employers and workspaces can become safe havens for employees to bring their entire selves to work – did you know that people who have to cover their identities at work can spend up to 10 per cent of their productivity doing so?"
– Daniel Hawkins
EMEA Account Director – Facilities Operations, JLL
He suggests that listening and gaining a deeper understanding of the needs of people from minority groups is an important step in promoting a culture of equality – he has recently organised talks to help his team confront the challenges faced by their BAME colleagues.
Hawkins also questions how easily employees, or prospective employees, with a physical disability or autism can navigate workplaces in their current state: “Where I think the industry does need to do more, is around neurodiversity and accessibility, JLL are doing a lot of research in this space.”
Effective Employee Engagement
Culture is the most important thing amongst a team, Hawkins told us. "If you don’t have the right culture, you will never deliver on your strategy", he states.
Ensuring your team is aware of what success looks like and measuring performance against a clearly defined value set are also key factors in ensuring people stay engaged. “With my current team, we have refreshed all of our cultural literature to ensure we recruit people effectively, we manage their probation successfully and they know what is expected as part of their ongoing performance management.”
Attracting Young Talent
Hawkins highlights that the industry needs to clearly demonstrate the opportunity for career progression from the front line through to leadership. He explains that when he left college and became a receptionist, he had no idea where that would take him – and whilst apprenticeships are a good start, more awareness of the exciting opportunities beyond front line roles could stimulate greater interest within the younger workforce.
“We need to get into the educational institutions and show that our industry is one of the few sectors where you can go from getting your hands dirty at the front line, through to managing complex global operations.”
Watch the Spotlight Interview to Learn More
Editorial Advisory Board
Daniel is actively involved in a number of industry initiatives and currently serves on the ThisWeekinFM Editorial Advisory Board. You can learn more about him on his profile page.
Spotlight Interview – Lee Chambers | Essentialise Workplace Wellbeing
In this Spotlight Interview, we speak to psychologist, entrepreneur and workplace wellbeing specialist Lee Chambers.
Lee Chambers is the Founder of Essentialise...
Spotlight Interview – David Stevens | CIBSE Facilities Management Group
David Stevens is the Vice Chair of the CIBSE Facilities Management Group, and Director of Estates, Facilities & Capital Development at East London NHS Foundation...
Kiran Kachela, Founder of Continuous Improvement Projects, spoke to ThisWeekinFM about what led to her starting her own consultancy business and her recent award...
In this Spotlight Interview, we speak to Shumon Choudhury, a Residential Property Manager at Lendlease, based in London.
Shumon has over 15 years of experience...
Pioneer FM provides total FM services for offices, schools, commercial and retail facilities, government agencies, and other large sites.
CEO and Founder Mary-Jane...
Spotlight Interview – Samantha West and Ryden Ravenwood | Supporting Transgender People in the Workplace
How can FM employers offer a more supportive environment for transgender people? We explore this with Samantha West, Commercial Director at VINCI Facilities and...
This month, organisations and individuals from the facilities management industry have planned several educational and celebratory events to mark LGBT+ History Month...
ThisWeekinFM In Conversation – Yash Kapila | Integral
ThisWeekinFM spoke to Yash Kapila, who runs JLL’s engineering facility management business, Integral, about his outlook for facilities management for...
With the world slowly moving through large social, economic, environmental and technological megatrends, how is the FM industry adapting? We explore this with Roshan...
Denbighshire County Council Slashes Fuel Costs By Over 70% With Rinnai Continuous Flow Water Heaters
A care home in Denbighshire has reduced its fuel consumption from its hot water heating system from 750kWh to 200kWh per day, with the support of Rinnai products and design support services. Click Image To Read More
Energy Transition Update
The validity of global clean power dispersal has recently been questioned by some sections of the international and UK mainstream media as well as prominent political figures. Click Image To Read More
Renewable Stance Of Major Oil And Gas Companies Reflects Customer & Shareholder Attitude
Chris Goggin reviews the recent decision to reverse renewable investments in favour of increasing fossil fuel opportunities and what this means for the direction of international and UK net-zero objectives. Click Image To Read More
The Future Of Cleaning Today
InvisiGard by Orion Eco Solutions is a revolutionary water-based coating that effectively eliminates viruses, bacteria, and airborne pollutants in your workplace. Click Image To Read More
Rinnai Responds to Consultants and Specifiers with New CPD Additions
Rinnai is dedicated to providing consistently updated products, energy policy and energy market regulation amendments. Click Image To Read More
Rinnai: Delivering Efficient Heat Pump Systems Beyond Media Perceptions
Rinnai’s Chris Goggin looks in-depth at public information regarding heat pumps and other low carbon products being potentially diluted by recent changes to social media’s stance on fact-checking. Click Image To Read More
Energy Transition Update
A huge shift in American energy procurement policy that embraces fossil fuels could alter short-to-medium term power options on the international energy market due to the influence of America on western trade. Click Image To Read More
Prestigious Highbury Square Appoints Hard FM Services Provider
Henshall & Sheehy appointed to deliver the Hard FM Services at the prestigious Highbury Square, a 650 prime apartment complex. Click Image To Read More
FM Qualifications at the College of Central London
Our mission is to provide skills and knowledge to help you achieve success in IWFM level 5 and 6. Click Image To Read More