The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Spotlight Interview – Daniel Hawkins | JLL

Daniel Hawkins, EMEA Account Director – Facilities Operations | JLL
24 July 2020 | Updated 20 August 2020

Daniel Hawkins has spent his career leading, delivering and developing commercial workplace operations and solutions. He is currently the EMEA Account Director for one of JLL’s flagship accounts, which is a leading technology company with an extensive portfolio.

Hawkins is a people-oriented leader who champions thought diversity and is active in promoting the industry and its emerging talent. In this Spotlight Interview, he discusses his career development with insight on how facilities teams can build more inclusive environments. 


Creating More Inclusive Workplaces


Hawkins enjoys managing a large and diverse team. As an active member of the LGBTQ+ community, he is considerate to those across the spectrum of diversity and this enables him to be an effective ally to others experiencing any form of injustice. He speaks passionately about the need for equality for all, as well as the benefits this brings to the workplace. Listening to him speak, it’s easy to see that he’s an inspiring leader who leads his team by example.

He advocates an empathetic approach to ensure that people feel free to be themselves at work – and employers will reap the benefits of the additional productivity this achieves.

"Employers and workspaces can become safe havens for employees to bring their entire selves to work – did you know that people who have to cover their identities at work can spend up to 10 per cent of their productivity doing so?"

– Daniel Hawkins 

EMEA Account Director – Facilities Operations, JLL

He suggests that listening and gaining a deeper understanding of the needs of people from minority groups is an important step in promoting a culture of equality – he has recently organised talks to help his team confront the challenges faced by their BAME colleagues.

Hawkins also questions how easily employees, or prospective employees, with a physical disability or autism can navigate workplaces in their current state: “Where I think the industry does need to do more, is around neurodiversity and accessibility, JLL are doing a lot of research in this space.” 


Effective Employee Engagement 


Culture is the most important thing amongst a team, Hawkins told us. "If you don’t have the right culture, you will never deliver on your strategy", he states. 

Ensuring your team is aware of what success looks like and measuring performance against a clearly defined value set are also key factors in ensuring people stay engaged. “With my current team, we have refreshed all of our cultural literature to ensure we recruit people effectively, we manage their probation successfully and they know what is expected as part of their ongoing performance management.”


Attracting Young Talent 


Hawkins highlights that the industry needs to clearly demonstrate the opportunity for career progression from the front line through to leadership. He explains that when he left college and became a receptionist, he had no idea where that would take him – and whilst apprenticeships are a good start, more awareness of the exciting opportunities beyond front line roles could stimulate greater interest within the younger workforce.  


“We need to get into the educational institutions and show that our industry is one of the few sectors where you can go from getting your hands dirty at the front line, through to managing complex global operations.”


Watch the Spotlight Interview to Learn More



Editorial Advisory Board


Daniel is actively involved in a number of industry initiatives and currently serves on the ThisWeekinFM Editorial Advisory Board. You can learn more about him on his profile page.






Image: Daniel Hawkins, EMEA Account Director – Facilities Operations | JLL

Article written by Daisy Miceli | Published 24 July 2020


Related Articles

Spotlight Interview – Lee Chambers | Essentialise Workplace Wellbeing

In this Spotlight Interview, we speak to psychologist, entrepreneur and workplace wellbeing specialist Lee Chambers. Lee Chambers is the Founder of Essentialise...

 Read Full Article
Spotlight Interview – David Stevens | CIBSE Facilities Management Group

David Stevens is the Vice Chair of the CIBSE Facilities Management Group, and Director of Estates, Facilities & Capital Development at East London NHS Foundation...

 Read Full Article
Spotlight Interview – Kiran Kachela | Continuous Improvement Projects 

Kiran Kachela, Founder of Continuous Improvement Projects, spoke to ThisWeekinFM about what led to her starting her own consultancy business and her recent award...

 Read Full Article
Spotlight Interview – Jenna Pollock

Jenna Pollock is Divisional Director at ABM, responsible for Scotland and Northern Ireland. Jenna has 16 years of experience in the FM industry,...

 Read Full Article
Spotlight Interview – Shumon Choudhury

In this Spotlight Interview, we speak to Shumon Choudhury, a Residential Property Manager at Lendlease, based in London. Shumon has over 15 years of experience...

 Read Full Article
Spotlight Interview | Mary-Jane Pettit

Pioneer FM provides total FM services for offices, schools, commercial and retail facilities, government agencies, and other large sites. CEO and Founder Mary-Jane...

 Read Full Article
Spotlight Interview – Samantha West and Ryden Ravenwood | Supporting Transgender People in the Workplace

How can FM employers offer a more supportive environment for transgender people? We explore this with Samantha West, Commercial Director at VINCI Facilities and...

 Read Full Article
LGBT+ History Month – Events in FM

This month, organisations and individuals from the facilities management industry have planned several educational and celebratory events to mark LGBT+ History Month...

 Read Full Article
ThisWeekinFM In Conversation – Yash Kapila | Integral

ThisWeekinFM spoke to Yash Kapila, who runs JLL’s engineering facility management business, Integral, about his outlook for facilities management for...

 Read Full Article
Spotlight Interview – Roshan Deshmanya | CBRE

With the world slowly moving through large social, economic, environmental and technological megatrends, how is the FM industry adapting? We explore this with Roshan...

 Read Full Article