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New Appointments in Facilities Management – November 2022

New Appointments in Facilities Management – November 2022
22 November 2022 | Updated 23 November 2022

Take a look at the latest new appointments in the world of FM, commercial real estate and the built environment, including appointments at Thermatic Technical FM, DMA Group, Bidvest Noonan, Servo Group and more.



Picture: a graphic showing headshots of Jack Prady, Jim O'Hagan and Valerie Miller


Thermatic Technical FM Appoints New Managing Director Jack Prady

Thermatic Technical FM, a leading provider of Hard FM services in the UK, today announces the appointment of Jack Prady as its new Managing Director.

Jack brings a wealth of experience to Thermatic, having previously held the position of Operations Director for Vinci Facilities. Prior to that Jack was the Account Director working with Shell Retail UK. His breadth of knowledge and experience spans over 15 years in a variety of other senior-level roles within the facilities sector, playing an important role in contract management and integrated facilities management within the private and public sectors. Jack will be working closely with Thermatic’s senior management team.

Speaking about the appointment, Jack said:“I’m incredibly delighted to join Thermatic and proud to be at the helm of such an exciting privately owned business that has been operating across the UK for over 50 years. In terms of the history, Thermatic have continued to retain a reputation of providing a true technical service offering, carrying vast self-delivery capabilities with over 100+ engineers and a very customer centric focused delivery model.

“I see something unique, the opportunity to add my expertise and leadership style to what is already a well-established business with strong foundations presents an incredible opportunity. The future of Thermatic is extremely exciting. My overarching aim for Thermatic is to realise its full potential, there is a long list that sits below the phrase ‘potential’ but in its simplest form, we want to develop our people, ensure Thermatic is recognised as a great place to work and ensure we over-deliver for our customers, everything else broadly will be a byproduct of achieving the magic three.” 

“Jack has a formidable track record in the FM industry and is joining the company at a very exciting time. We look forward to benefiting from his experience and vision as we continue our rapid growth in the field of Technical FM and Energy Services” added Colin Tennent, Chair of Thermatic Technical FM.

Valerie Miller Joins DMA Group as Sales & Marketing Director

Property services specialist, DMA Group, has bolstered its position in the market with the appointment of Valerie Miller as Sales & Marketing Director. Valerie will be responsible for leading DMA’s exponential growth through their marketing and sales efforts.

Valerie’s career in FM spans over 22 years, much of which was spent at Bellrock Property and Facilities Management, which was recently sold to Sun European Partners. Valerie worked her way through FM and account management roles to become Group Sales & Marketing Director responsible for all aspects of growth.

She led Bellrock’s growth as a VC-backed FM business, leading to a successful business exit. Her skills and experience of growing a business with a strong FM technology platform align with DMA’s vision to reinvent and modernise the UK maintenance industry through its proprietary technology platform, BiO®

Valerie said: “DMA Group has core family values which align with mine perfectly, including my passion for always putting the customer first and the endless future possibilities of tech in FM. I am excited to be working alongside the DMA leadership team and the wider DMA family and to realise the business's full potential.”

Steve McGregor, Managing Director at DMA said: “ DMA Group is delighted to welcome Valerie as Sales & Marketing Director. Her skills and experience align closely with our vision to revolutionise the UK maintenance industry powered by transformational technology. We look forward to her valued contributions to make it happen and she will be an integral part of our team.”

Bidvest Noonan Appoints Managing Director for Northern Ireland


Bidvest Noonan, a market-leading provider of facilities services across the UK and Ireland, has appointed Jim O'Hagan as Managing Director of its business in Northern Ireland. Jim is a highly accomplished senior executive with more than 20 years of senior leadership experience. He has a track record of guiding high-performance teams, bringing success to many market-leading brands. He succeeds Scott Brannigan who has retired. 

This appointment signals Bidvest Noonan's continued commitment to the Northern Irish market and underlines its ambition for its market-leading business in the region. Bidvest Noonan provides services ranging from cleaning and security to facilities management in Northern Ireland and supports many of the most iconic brands operating across the UK & Ireland. Bidvest Noonan is the leading provider to sectors such as education, retail, and life sciences.

Speaking on his appointment, Jim said: “I am delighted to join Bidvest Noonan at a truly exciting time for the company. This business is hugely admired for its people-first culture and commitment to service excellence, which made my decision to join very easy.

"I want to wish Scott the very best in his retirement and thank him for the work he has done to ensure my smooth transition into the role. I look forward to working with my new team to build on our success to date and continue to deliver outstanding support to customers."

Bidvest Noonan’s CEO for its business in Ireland, Cormac Sheils commented: “I would like to warmly welcome Jim into the Bidvest Noonan family. Jim has a very impressive background and brings with him a wealth of experience, strong management skills, and deep expertise. I look forward to working with Jim to expand our presence in Northern Ireland. I have every confidence that Jim will be very successful at Bidvest Noonan.”


Ian Williams’ New Leadership Team to Drive Growth


Ian Williams, one of the UK’s largest privately-owned property services companies, is delighted to announce that from April next year, it will be expanding and strengthening its Leadership Team.  The new team, led by Zane Poyner, as Managing Director, is bolstered by a series of internal promotions, and represents a wide range of talent and experience, that will support the organisation’s sustainable growth plans.

The new leadership team includes Jayne Cox, Finance Director, Amy Boothman, Sales & Marketing Director, Jason Gorin, People Director, Philip Jones, Painting Operations Director, Craig Jones, Response Operations Director and Warren Buffery, Capital Operations Director.

Existing Managing Director, Andy Havard will take up a role as Chair of Ian Williams, Mike Turner will move to a non-executive role supporting the brand’s external relationships and David Sewell will retain his role as a Trustee of the pension fund. They will support the seamless transition in leadership over the coming months to ensure the changes announced today maintain continuity for all employees, customers and stakeholders.

Andy Havard comments: “Sustainability is at the heart of everything Ian Williams does. That’s why we must keep planning for longevity, by increasing capacity and broadening the talent at the top of the business. It is testament to our approach that we have been able to recognise and promote talented colleagues to look after the future of the business.  The new leadership team, who between them have nearly 100 years’ experience in the company, are all specialists in their own disciplines and are perfectly placed to drive our future expansion and profitable growth. With sales growth this year of over 25% and an order book approaching £500 million, the business has never been in better shape.

“I was proud to be at the helm when Ian Williams celebrated our 75th anniversary last year, and as I introduce the new leadership team, it is with pride in the knowledge that they will be the brand’s custodians for the next decades, looking after customers and our teams across the UK.”


Servo Group Appoints New Group Sales Director


A multi-service provider has appointed a new Group Sales Director to drive forward its exponential expansion.

Nina Brooks joins Leeds-headquartered Servo Group with over a decade of sales leadership experience in high-level positions. Previously she was Group Sales Director at global IT reseller Techbuyer, where she increased the customer retention rates through the implementation of a new sales training academy. Nina has also held senior leadership positions at the UK’s biggest payroll company Moorepay, Yell Group, and BT within the last ten years.

She said: “I’m incredibly excited about the challenges ahead with Servo Group – the company has achieved fast growth in the last few years and has built a great team.  I’m looking forward to implementing my sales coaching and development expertise to further those achievements and propel us all to greater success, both collectively and individually.”

Servo, which specialises in security services, including static guarding, CCTV, rail labour, welfare and cleaning has enjoyed incredibly fast growth this year, and is targeting a turnover of £20 million. The multi-service provider has won some major contracts in the past twelve months, including a contract with global renewable energy firm Orsted, stewarding for local ice hockey team Leeds Knights and security provision at NHS pop-up vaccination centres in the North East. It has also opened up a fifth office in Birmingham, which along with its Leeds headquarters and London, Manchester and Darlington bases, further supports the national coverage it offers to its clients.

In her new role, Nina will leverage her extensive experience to develop Servo’s sales talent through coaching and leadership, along with developing the customer experience the multi-service provider offers to its clients.

Divisional Director, Andy Haynes said: “Nina’s CV and past experience speaks for itself, she has outperformed in all her previous roles, and we have no doubt that she’ll replicate this success at Servo, bringing out the best in our outstanding team. We’re really excited that she’s chosen to join Servo and we’re sure she’ll be playing a huge part in facilitating our further growth”.

Since its inception in 2013, Servo has enjoyed fast national growth – along with its new offices and client wins, the multi-service provider has taken on five key staff members in 2022 and has around 1500 operatives working across the UK. It has also recently launched a welfare division, offering a one-stop shop for welfare services on construction and rail sites.

Nina has received a host of accolades during her career due to her emphasis on her collaborative approach to attaining business goals. She said: “Servo’s growth has been phenomenal this year, I couldn’t have picked a better time to join the company and contribute to its success. I’m confident that working together, the sales team will be able to achieve new targets and reach its full potential.”


BaxterStorey Celebrates New Senior Appointment


BaxterStorey has appointed Arran McDowell as People Director.

Spearheading the hospitality business’ people-first approach, Arran will build on BaxterStorey’s established culture that celebrates craft, creativity, and an obsession for great hospitality through engaged, and talented, people.

Ronan Harte, Chief Executive said: “Our people are crucial in every aspect of our business, therefore strong leadership in our People team is fundamental to delivering a people first employee proposition that celebrates creativity, ambition, inclusivity, and an obsession for great hospitality. I am therefore delighted that Arran has joined the BaxterStorey leadership team’.

Arran said: “BaxterStorey has seen incredible growth, and this is thanks to the teams who have been given the support and guidance to be innovative and bring their ideas to life. Hospitality is an incredibly diverse and exciting industry to work in, and I look forward to working with the People Team, and wider business, to build on our talent attraction and find more future stars of foodservice”.

Arran brings with him experience in both the UK and globally, following 15 years with Elior as UK HR Director, and most recently in a Group role which saw him champion best practice across countries. Prior to this, Arran has held roles at Carphone Warehouse and HSBC Group.


Other New Appointments in October 2022 Include:



Picture: a graphic showing a corporate organisation chart. Image Credit: Pixabay

Article written by Ella Tansley | Published 22 November 2022


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