The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Serco Asylum Housing Evictions Create Legal Storm

Rupert Soames
08 August 2018 | Updated 10 August 2018

Serco, the government's go to FM (and almost anything else) contractor has found itself in the middle of an immigration home eviction storm - coming up against Shelter (the homelessness charity) and the Scottish Courts. It is in Scotland that Serco planned to throw asylum seekers from their free accommodation and change the locks.

Serco has also encountered mass protests at the housing facilities it runs.

All this has prompted CEO Rupert Rupert Soames to write open letters declaring what his company planned - currently and in the future - is perfectly legal...while at the same time standing down from the current action.

Shelter's Scotland branch had filed an appeal at Glasgow Sheriff Court to prevent tenants being issued with eviction and lock-change orders. However, as Serco has now given the evictees an extra 21-days grace, Shelter has stood down whilst the courts clarify both Serco and the asylum seekers' rights.

Serco has also agreed to wait and act in accordance with the court decision - before potentially issuing another 330 or so eviction papers.

The Govan Law Centre in Edinburgh has also lodged a case (on Monday Aug 6) before the city's Court of Session in an attempt to deter evictions.



In his letters and statements, Rupert Soames at first sounded somewhat unreconciliatory in his statements. However, he also pointed out that Serco's 'charity' is costing the firm over £1 million a year.

He said at the weekend: "We believe it likely that our decision to proceed with lock-changes on the accommodation of six people whose asylum claims have been declined by the Home Office will be challenged in the Courts in the coming days.

"We unreservedly welcome such a legal challenge, as it will enable all parties to clarify an area of Scottish law which has so far been untested; this is where tenancies/rights of occupation provided under Part VI of the Immigration and Asylum Act 1999 are specifically excluded from the protections of section 23 of the Rent (Scotland) Act 1984.

"This should mean that all parties will get clarity as to how the law will apply to people who refuse to move on from the free accommodation provided to them whilst their claims for asylum are being adjudicated. We have strong legal advice that our approach is fully within the law but we think it would be helpful for all interested parties to have the Courts confirm the position."


In order to not to stand in the way of the courts, Serco will:

  • Extend the notice period by 21 days for the six people currently subject to lock-change notices; this will allow them more time to prepare their representations, or to move out of their properties.
  • Pause all further lock-change notices to other asylum seekers who have received negative decisions whilst the law is being tested and clarified. This will also give stakeholders who support asylum seekers more time to prepare for what is likely to be an increase in the number of people seeking their help.

Serco cares for around 17,000 asylum seekers in the UK providing accommodation and welfare under contract to the Home Office. 5,000 of these people are in Scotland and almost all of them are in Glasgow, which is the only area within Scotland that has been willing to extend help on any material scale to asylum seekers.

Following a Home Office negative decision, which is subject to multiple stages of appeal, the failed asylum seeker is given 21 days notice that their taxpayer-funded support – which includes a daily living allowance and free accommodation – will be stopped.  They should leave the country.

Soames said: "At this point, Serco is put in an impossible position - nobody wants to make someone who is in difficult circumstances homeless and in many cases our housing officers have been caring for these people and often, their children, for months or years. But Serco is neither a welfare agency, nor a charity. Providing accommodation, paying the rent, rates, water, electricity and heating costs a lot of money. The Home Office is rigorous about cutting off support once someone has reached the end of the process, leaving Serco to pick up the bills.


Charity, humanity, decency

Soames continued: "In Scotland, we have, up until now, chosen not to evict people when the Home Office funding stops. For reasons of humanity, decency and welfare, we have continued to provide free accommodation, entirely at our expense, to failed asylum seekers for months, even years. We ask them to leave; we signpost them to agencies who can support them if they do leave; but we have not taken action to evict them except in cases of unacceptable behaviour.

"As a consequence, we are currently providing free accommodation to around 330 people who have over-stayed their notice period. About 240 of them have received negative decisions; 88 people had their Home Office support stopped more than six months ago; two people have been with us more than two years.  In these respects the pro bono support we give to failed asylum seekers far exceeds that provided by the voluntary sector in Glasgow - we do not put profit before people - but we simply cannot afford to continue."

Picture: Rupert Soames, Chief Executive, Serco Group.

Article written by Brian Shillibeer | Published 08 August 2018


Related Articles

Charity, Humanity, Decency - Soames Defends Serco's Charity At Homes

Serco CEO Rupert Soames has written an open letter concerning asylum seeker accommodation in Glasgow and also sent it to Councillor Susan Aitken and other Scottish...

 Read Full Article
The Case For The Defence! Soames & Bentley - Serco & Mitie - Dynamic Duo Stand Up For FM

Government suppliers and other parties have started the process of being questioned on public sector outsourcing by the Public Administration and Constitutional Affairs...

 Read Full Article
Serco Stretches Credibility

The outsourcing specialist Serco has been forced this week into a grovelling apology for using a stretched limousine to transport asylum seekers from Heathrow to...

 Read Full Article
‘No One Harmed’ After Legionella Discovery on Bibby Stockholm Barge

Health Secretary Steve Barclay has told the BBC’s Today programme that "no one has been harmed" after the presence of Legionella bacteria was...

 Read Full Article
Security Firm Serco Fined £2.25m After Death of Custody Officer

Serco has been fined £2.25 million after several health and safety failures lead to the death of Custody Officer Lorraine Barwell. Lorraine was assaulted at...

 Read Full Article
Serco and Equans Joint Venture Signs Maintenance Contract for Military Bases

VIVO Defence, a joint venture between Serco and EQUANS, has signed a new contract to maintain 1,066 operational buildings and 1,457 military family homes across 11...

 Read Full Article
Serco Employees Set to Strike Over ‘Low Pay and Exploitation’

Hundreds of NHS workers, employed by outsourcing company Serco, are to begin a two-week strike across Barts Health NHS Trust in "a battle against low pay and...

 Read Full Article
Business Energy Targets Should Consider Home Workers

An overall fall in workplace energy consumption as a result of UK lockdowns in 2020 was largely cancelled out by an increase in personal usage, as the government’s...

 Read Full Article
Morgan Stanley Office Report Shows Steady UK Progress

The most recent Morgan Stanley AlphaWise report, one of a succession researching the trends throughout lockdown for offices, shows that UK estimates for returning to...

 Read Full Article
The COVID-19 Home Heating Impact

A new study from tado° has found that UK homes had their daytime heating on 14 per cent more this winter in comparison to the previous winter. Despite financial...

 Read Full Article