The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Monday, 16 September

Capita Secures Contract Extension With Npower

Capita Call Centre

Friday June 22 saw Capita announce it has extended its existing contract to provide customer management services to npower until the end of 2021, in a deal worth over £40 million over three years.

The extension builds on the existing partnership between Capita and npower, which commenced in 2014. Under the new agreement, Capita will continue to deliver front- and back-office customer management operations from the UK and India. Capita will play a key part in automating customer engagement by via self-serve channels.

We are delighted that npower has chosen to extend its partnership with Capita for another three years. We are committed to enhancing npower’s customer engagement, through the better use of technology, automation and our people.

Customer Management has been identified as a key market for growth for Capita and is one of six new divisions announced as part of the bid to return to financial stability.

Picture: Capita will continue to deliver front- and back-office customer management operations from the UK and India.

Article written by Brian Shillibeer

Share



Related Articles

Should Boris Fall, Red's Flag Of Insourcing May Fly

Should Boris Johnson fall and the Conservative Party with him at the next general election and Labour get in, insourcing will be the order of the day, Labour’s...

 Read Full Article
Carillion Mark Two - Union Supports Interserve Government Contracts Ban

The financially troubled outsourcing giant Interserve could be ‘Carillion Mark Two’, Unite, Britain and Ireland’s largest union warned on Monday...

 Read Full Article
Met Set to Resume Market Testing for £800million Worth of Contracts

As reported in May of this year, the Metropolitan Police Force is considering increasing its current outsourcing spend from £200million to £500million with a...

 Read Full Article
£100 Million Crackdown On Crime In Prison

The FM companies that operate in the prison environment and those that supply security equipment will be chuffed to learn that a huge budget for security and technology...

 Read Full Article
Porters Suspended For Living Wage Demands

Eight kitchen porters who were recently transferred to ACT Clean, as the company took up a contract at a Mayfair members' club, have been suspended after they asked...

 Read Full Article
British Library Books Long-term FM Deal

The British Library has taken on CBRE Global Workplace Solutions on a four year contract - with up to three one year extensions. The contract will see CBRE provide FM...

 Read Full Article
As Long As It Is Broadgate

British Land and GIC, joint owners of Broadgate, a 32-acre mixed-use neighbourhood, have appointed  ABM Technical Solutions to run M&E...

 Read Full Article
Arriving At A Lofty Position

The Stratford at Manhattan Loft Gardens, a ground-breaking development in East London, has selected Polyteck to deliver hard services FM. Located between the Queen...

 Read Full Article
Corps Business

French international bank BNP Paribas has appointed Corps Security to a three-plus-two-year contract to provide security services in London. More than 40 Corps...

 Read Full Article
Serco Gets Tagged With £19.2 Million Fine

The Serious Fraud Office will make Serco, the outsourcing giant, stump up £19.2 million - plus costs - for claiming they had tagged offenders when they hadn't....

 Read Full Article