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University of Sharjah Takes Helpdesk Service

17th February 2015

International facilities management company, Macro has secured an FM helpdesk contract with the University of Sharjah in the United Arab Emirates, through Macro’s own helpdesk and CAFM provider fm24.

The fm24 helpdesk will handle all requests via a range of channels including telephone, web-portal and e-mail. Requests will be logged, prioritised and assigned onto the University’s own web-based CAFM system, to effectively control and monitor reactive maintenance activities. The University’s on-site team will then manage the tasks through to update and completion on the CAFM.

The University of Sharjah is a comprehensive academic institution with 14 colleges which offer 85 programmes at the bachelors, masters, doctoral and diplomas levels. The campus has a total area of 324,152sq.m consisting of 53 buildings, landscaping areas and car parks. This appointment will see Macro provide all occupants of the University with a single point of contact for all building and facilities related matters.

Louay Almaleh, Director of the Physical Plant Department at the University of Sharjah, said: “We regard the FM Helpdesk as a critical function for us. We have invested in a CAFM system and fm24 have been trusted to operate the reactive maintenance element along with customer service.”

Imran Akram, Director of fm24 for Macro, said: “Winning a project for such an impressive University campus is of huge significance to fm24. We are working closely with the University of Sharjah’s  Physical Plant Department to fine tune the service and are looking forward to building a long lasting relationship.”

Pictured: The University of Sharjah

Article written by Brian Shillibeer – published 17th February 2015


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