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Sunday, 18 August

Week Ending May 4 - Monster FM Digest

The Science, Technologies and Facilities Council

AIS BMS' Energy and Building Performance Centre has hit the ground running with some impressive clients on board; Q3 Services has snapped-up three OCS companies; Pinnacle PSG has grabbed three schools contracts; and the Salisbury Group has been awarded for outstanding innovation.

Meanwhile, if you're looking for just one place for all you need to know about what's going on in the FM sector this week, look no further - plenty from retail and catering...while Interserve has served up some bad financials.


Energy and Building Performance Centre - Full Steam Ahead

AIS BMS is up and running with its dedicated Energy and Building Performance Centre based at the company's head office in Slough.

Staffed by BEMS experts, the new facility provides remote response and resolution services and building performance analytics.

Mike Witchell MD said: "In line with our longer term growth strategy, AIS BMS has invested significantly in research and development for our new Energy and Building Performance Centre to ensure that we offer clients secure cloud-based remote connectivity and analytics capabilities. The services we can now offer our clients are amazing, from remote response and resolution of BEMS issues and our desktop energy audits through to our advanced building analytics solutions."



The Energy and Building Performance Centre has been working closely with CBRE GWS to implement a full building analytics package in London. CBRE have ordered a comprehensive analytics package comprising of around 10,000 data points for one major building. All engineering, configuration and ongoing support is being delivered by specialist engineers based at our the Centre in Slough.

“AIS BMS have worked closely with us to develop a solution. Their technical capability and analytics platform are superb and we are keen to yield the benefits of this innovation,” said Jason Hunt the CBRE Account Manager.

"Our analytics solution will provide the client and CBRE with powerful insights highlighting operational issues and causes of excessive energy consumption, leading to directed maintenance resources delivering more rapid fault resolution and higher operational availability while minimising operational costs,” said Marc Baker a Building Performance Engineer at AIS BMS.


Science, Technologies and Facilities Council

Breaking news from AIS BMS is the company has just won a contract with the Science, Technologies and Facilities Council

Paul Lyczba, a Service Manager with AIS BMS said: “We're working with Vinci Facilities at the STFC Campus and our team can’t wait to get stuck in to the longer term site planning to help drive performance improvements and energy reductions across the entire campus.”

The contract is a multi-year deal which sees AIS BMS’ expert team providing planned preventative maintenance and remedial support, along with energy management reduction projects and site wide operational risk mitigation services.


Q3 purchase Channel Island businesses from OCS Group International

Q3 Services Group Limited has agreed to the purchase of OCS One Complete Solution Limited (Jersey), OCS One Complete Solution Limited (Guernsey) and Meadowcroft Limited].

Q3 Services Group Limited have acquired the shares in the Company with effect from 1 May 2018. Martyn Freeman, Q3 CEO said: “We are excited by the acquisition which helps to increase the Q3 brand in the market place.”


3 + 1 + 3 = Three TFM Schools Contracts

Pinnacle PSG, a part of Pinnacle Group, has secured three new Total FM schools contracts, previously operated by Carillion, with Education Support Limited.

Since the 1st April 2018, Pinnacle has been delivering planned preventative maintenance, lifecycle planning and delivery and responsive repairs, across three contracts, covering five schools located in the London Borough of Newham and the London Borough of Enfield.

The contracts provide services to three secondary schools, one primary school and one infant school serving over 5,000 pupils.

At the beginning of April over 70 ex-Carillion staff joined the Pinnacle family and as part of the agreement, Pinnacle has honoured all employees’ previous terms and conditions.


Outstanding Innovation

Salisbury Group has been named winner of the Outstanding Innovation category at the 2018 Global Business Excellence Awards.

The Outstanding Innovation Award recognises the transformational improvements achieved by Salisbury Group in moving its safety and incident reporting process from paper to an app-based system. The change has reduced average incident reporting times from 15 minutes to 90 seconds and has provided a 50% saving in back-of-house administration. It has also improved report completion rates from 40% to 100% and has been very popular with Salisbury Group’s employees, who can access the system from any mobile or tablet device.


FM Served On A Plate

If you're looking for just one place for all you need to know about what's going on in the FM sector this week, look no further - plenty from retail and catering...while Interseve has served up some bad financials.


Leisure West Retail Park

Corporate Facilities Services has been awarded the security guarding and cleaning contract at Leisure West Retail Park, based in Feltham.

The contract has been awarded following a competitive tender process conducted by Leisure Wests’ managing agent, Workman LLP. Corporate Facilities Services' previous retailing experience was a strong factor in the win.

As part of the contract award the site services team will now have site branded uniforms and also receive new radios, cleaning machinery and other support items to assist with the day to day management of the service provisions.

Leisure West Retail Park has a mixture of well know brand names such as Cineworld, Burger King, Pizza Hut, Gala Bingo, Ten Pin & many more and as such has a very busy night trade.


Swindon Schools' Food For Thought

Sodexo has won a 5-year, £10 million Integrated Facilities Management contract with seven schools in Swindon to provide hard and soft FM services and catering.

This is a further contract win for Sodexo’s new Schools by Sodexo offer, which brings together facilities management services, as well as a new modern school food brand, Food & Co. by Sodexo, following the announcement of the contract win with Wellspring Academy Trust last month.

The PFI contract is with ESSL (Education Services Swindon Ltd) and seven schools are part of the contract. These are two secondary schools (Abbey Park School and Nova Hreod), three primary schools (Red Oaks, Orchid Vale and Moredon) and two schools for pupils with severe learning difficulties (Brimble Hill and Uplands).  Four of the schools are situated on a single Learning Campus site, with the other three located separately in the Swindon Borough.  All of the schools are within four miles of Sodexo’s education business’s head office.

Services within the scope of the contract include catering, cleaning, premises management (caretaking and security), waste management, grounds maintenance, vending, helpdesk, utilities management, planned and reactive maintenance, winter services (snow and ice) and management of third party lettings. Most of these services will self-delivered by a team of 90 - 100 Sodexo staff, with Sodexo also employing some specialist contractors.


Perth College Students Get A Taste Sodexo

Sodexo were on hand to support the talented chefs of the future at Perth College UHI as they served up a 'Spring Time Awakening' dinner to invited VIPs and industry heads including Scotland’s Deputy First Minister John Swinney, recently.

The event marked the culmination of a Craft Skills Week mentored by Sodexo’s executive chef David Ward and supported by TV's Creme de la Creme winner and patisserie expert Helen Vaas and Sodexo Chef of the Year finalist Nikola Plhakova. Sodexo’s hospitality team from the Royal Botanic Garden Edinburgh provided students an insight into a range of industry skills with demonstrations on cocktail making, drinks service as well as supporting the dinner service.

More than 60 Food Studies and Hospitality students at the college had the opportunity to develop their skills through master classes and supplier demonstrations including game preparation and chocolate work.

Perth College UHI Sector Manager for Food Studies and Hospitality, Ian Gibb, explained: "The students were learning what the world of work will be like at the hands of the best in the business and seeing that there is nothing to fear from skills such as chocolate work. Once they have learned the techniques, their only limitation is their own imagination and ambition.”

Executive chef David Ward said, “We started the week with a group of students in a classroom and ended it with a team of potential chefs.”


Creativevents The Biggest Weekend

Creativevents, Mitie's specialist outdoor catering business, has been awarded a contract to provide bar and food services at BBC Music's The Biggest Weekend.

Four festivals will take place at four sites over the four days of the late May Bank Holiday weekend (25-28 May). The Biggest Weekend will see BBC Radio 1, BBC Radio 2, BBC Radio 3 and BBC Radio 6 Music stations bring live music to crowds of over 175,000.


Acts to follow

Belfast, Coventry, Perth and Swansea will play host to stars such as Florence and the Machine, Ed Sheeran, Taylor Swift, Craig David, Noel Gallagher's High Flying Birds and Manic Street Preachers - with more acts still to be announced.


All four

Creativevents delivered bar and food services at BBC Radio 1's Big Weekend in Hull in 2017. Following a competitive tender process, this relationship has expanded and Creativevents will be the single supplier at all four festival sites this summer.


You're A Star Super Star

For the sixth year in a row, ISS has achieved the highest possible rating on the IAOP Global Outsourcing Top 100 list.

Every year, the International Association of Outsourcing Professionals (IAOP) releases a ranking of global outsourcing companies across all industries. Again this year ISS received five stars – the highest rating possible.

ISS Group CEO Jeff Gravenhorst said: “As a company with 488,946 employees across more than 70 countries, the key to our success is the right balance between empowerment of our people and standardisation of our processes. Receiving five stars in IAOP’s rating demonstrates that our customers and industry peers recognise our success in this area – and underscores the strength of our value proposition.”

Notably, ISS scored an 8 out of 8 in Corporate Social Responsibility, compared with the industry average of 3.94.

Matthew Brabin CEO, ISS UK & Ireland said: “Our five star certification places us in the company of some the world’s leading brands so the rating really is a tremendous honour.


Board Change & Interserve Results

Interserve has announced that Non-Executive Director, Keith Ludeman, is to step down from the Board following the AGM on 12 June 2018.

Nick Salmon, who has served on the Board as Non-Executive Director since August 2014, is to succeed Ludeman as Chairman of the Remuneration Committee.

The international support services and construction group, reported this week (ending May 4) on a difficult year for the Group with its annual results for the year ended 31 December 2017.

Full debt refinancing has been secured with committed borrowing facilities of £834 million, through to 2021

Revenue stands at £3.25 billion, while operating profit was adversely impacted by poor performance in Support Services and Construction with continued good growth in Equipment Services.

Net debt increased to £502.6 million. Completed contract review and business review resulted in a £86.1 million write down while a balance sheet review resulted in non-cash goodwill and asset write downs of £76.7 million.

Picture: The Science, Technologies and Facilities Council site where AIS BMS' Energy and Building Performance Centre is working remotely from their site in Slough.


Article written by Brian Shillibeer


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