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A Glass Act

09 September 2016 | Updated 01 January 1970

The NSG Group, one of the world's biggest manufacturers of glass and glazing systems, is the Japanese firm that owns what was once Pilkington Glass. In the UK, the company wants FM providers that bring flexibility in delivery.


Through the looking glass

NSG has operations in 28 countries on four continents, operating in three main sectors – building products, automotive and technical glass. The building division supplies glass for architectural and solar energy applications. Automotive to the car market. Technical glass products include thin display glass, optical devices for office machinery and glass fibre products.

NSG Group’s UK operations incorporate a range of facilities from glass manufacturing to research and development, warehouse distribution and wholesale.


Industrial and office cleaning

In April 2015, Grosvenor Services was chosen to provide industrial and office cleaning and hygiene, along with mailroom management, with responsibility for the receiving, sorting and distribution of mail. These services are delivered across 16 UK sites, including NSG Group’s three main UK manufacturing sites and the Group’s European Technical Centre in Lathom, which is a major hub for its research and development activity.

Operating to ISO 50001, ISO 14001 and ISO 18001 Energy, International Environmental and Occupational Health and Safety Standards, Grosvenor Services has proven sustainability credentials which are flagged-up when contract negotiation time comes around. Grosvenor make efforts on their own CO2 emissions and hit the supply chain to reduce the size of the inventory and eliminate overstocking and frequency of transport.



A new range of EU Ecolabel accredited cleaning products has been introduced to all NSG Group’s sites. Water is added to the super-concentrates at the point of use, reducing transport costs and waste. The amount of products required for the same cleaning is cut by more than a third, meaning more efficient use of resources. This also reduces plastic and cardboard waste.

The company understands the critical importance of visibility and reporting to clients. It provides real-time reporting, based on jointly-agreed key performance indicators that enable NSG Group to make informed decisions based on transparent information. Key results to date include savings due to more efficient choice and management of services, and high monthly audit scores, consistently above 90%.

Grosvenor Services continues to add value by improving its range of available services and investing in hard services management in order to contribute to better risk management and improved productivity.

John Wilgar, European Procurement Director at the NSG Group said: “Even when you have a big pressure on cost, it’s important to create additional value, through openness to explore different areas. Grosvenor Services understands that the service needs to be innovative and that flexibility is required. The team has shown a readiness to sit down with us and discuss ways that the contract might be delivered differently, whilst also saving costs and reducing environmental impact.”

Picture: Driving things in the glass house

Article written by Cathryn Ellis | Published 09 September 2016


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