Ross Abbate | CEO for Operate | Mace

11 June 2020 | Updated 23 July 2020

With the COVID-19 pandemic transforming workplaces across the globe, Mace has moved forward plans to integrate its facilities management division, Operate, with the wider business.

In this Spotlight Interview, Ross Abbate explains more about the Operate division's strategy as one of Mace’s four “Engines for Growth”.

Cohesive Services Offering

The change aims to enable the firm to provide clients with more cohesive services drawing on the wider built environment expertise of their consultancy, construction and development arms.

Global Growth

Since 2007 the FM service has grown from its initial UK offering, to global management supported by five regional hubs. Operate now has over 1,000 employees around the world, operating in over 40 countries. By adopting the Mace corporate identity, the business will be able to build on the group’s existing strategic client base.

Target Operating Model

CEO Ross Abbate explains that the motive behind the rebrand was down to a shift in strategy: “Last year, we did a market review and a strategy review of our whole business and where we wanted to be – and as a result, we changed our target operating model.”

“Our target operating model is now focussed on experience and efficiency underpinned by compliance.”

– Ross Abbate

CEO for Operate, Mace

Watch the Spotlight Interview to Learn More

Image: Ross Abbate | CEO for Operate | Mace

Article written by Daisy Miceli | Published 11 June 2020

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