CAFM Must Die - Cloud Claims Death-knell Is Upon Us

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26 October 2018

In real life, people are not good at recording accurate data for CAFM systems - and so those systems do not deliver the benefits they should.

This was the opinion being expressed by Cloudfm in the week ending October 26 as the company launched its Freedom Client App.

Cloud claims now to have most advanced technology platform in the FM industry - which changes the facilities management rules - and puts CAFM to the sword.

 

CAFM Must Die

The App was launched at an event in London. Simultaneously, Cloud were delivering their White Paper entitled, CAFM Must Die. Cloudfm CIO Steve Corbett ran the launch - claiming the App is set to save the company's existing client base some £2 million in its first year alone.

Speaking after the event, Cloudfm Chief Executive Jeff Dewing said: “Our advanced technology platform has been a cornerstone of Cloudfm’s success, facilitating our processes and empowering our teams. The Freedom Client App is the next step in our mission to change the rules of what’s possible in FM. The gains it offers to our clients are extraordinary, allowing us to deliver a higher quality of service while generating significant extra cost reductions."

 

Getting it white

A pertinent extract from the Cloud White Paper reads: 'In a world where maintenance tasks were delivered by robots, CAFM systems might actually be very effective as CAFM systems are excellent at managing data and robots are excellent at recording it. But people are not. Without accurate data, CAFM systems do not deliver the benefits they should.

'Recording data is not a natural human behaviour. In an industry where operatives come under pressure to deliver as much as possible as quickly as possible - administration is neither welcome or easy.

'Plus we work in an industry where contractors don't want to record compliance or time on site - falsifying that information is where they make their margins'.

N.B. some of the content above has been paraphrased in editing. To read the White Paper - Click Here

https://cloudfmgroup.com/project/cafm-must-die/

 

The big question

So given the above statements, ThisWeekinFM asked Peter Brumby, Cloudfm Chief Operating Officer, - if CAFM doesn't capture data because humans don't input it readily, how does the Cloudfm App solve this problem?

Brumby responded: “Conventional CAFM software often fails to capture the data required for speedy repairs because the user interface is not engaging and the quality of data entirely depends on the diligence and persistence of the user. 

“What we’ve achieved with the Cloudfm Freedom Client App is to align FM technology with contemporary experiences of consumer technology. Our new App removes barriers and further streamlines the Cloudfm process by reducing the time and effort it takes for a site manager to log or check the status of a task, as all the Cloudfm system capability is available in the palm of their hand - anywhere, anytime."

 

Artificial intelligence

Brumby continued: “The App uses an intuitive, AI-Powered chatbot to ask the key questions that allow our helpdesk team to begin processing a task immediately. Because the chatbot is a two-way interface, rather than the one-way interaction of a conventional form, it is able to intelligently guide the user towards a more productive pattern of behaviour.”

With an intuitive, engaging user experience, the new App, it was claimed at launch, gives managers in busy customer environments access to the full power of the Cloudfm Freedom platform, without having to move from the shop floor.

 

Smartwatch

And, with push-notification functionality and smartwatch integration, the App also provides real-time updates on tasks within the system, such as engineer arrival times and quote approvals.

This extends to the tailored view for operations managers, who can review and approve quote requests and receive trading status updates across multiple sites while on the move.

Picture: Will the Cloudfm Freedom Client App kill off conventional CAFM?

Article written by Brian Shillibeer | Published 26 October 2018

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