Record Year for Sodexo's Plant-Based Options
To mark Veganuary 2023, Sodexo has published its food sales data showing a year-on-year increase in the proportion of vegetarian and vegan meals sold across 476 of its UK...
Read Full ArticleG4S Facilities Management has launched a customer engagement training programme across its catering contracts based around the use of mood cards.
The 12 cards which display dispositions from cheerful, friendly, calm and helpful, to miserable, stressed, exhausted and bored, are meant to demonstrate the different qualities associated with each mood. For example, a stressed person might run around, shout, act too busy to help and panic. A cheerful person, on the other hand, would smile, have a spring in their step and welcome customers with a “How are you today?” or “Enjoy your meal.”
The training programme mirrors a trend within the catering and FM market to move from concentrating on key performance indicators (KPIs) to focusing on the experience of the end user and the ability to become involved and interested with the customer.
“Sometimes it can be easy to let a bad mood affect how you relate to customers and colleagues at work,” explained Ann Belton, Learning and Development Manager, G4S FM. “By taking G4S FM staff through the 12 cards, we show them not only what the different moods are like but also how they can have an on impact customers in our restaurants. We want to help our employees to understand that whatever might be happening in the world around them, they are in control of their mood and its impact on the customer and their colleagues.”
Picture: A customer engagement training programme based around the use of mood cards has been launched by G4S FM.
Article written by Mike Gannon | Published 05 August 2015
To mark Veganuary 2023, Sodexo has published its food sales data showing a year-on-year increase in the proportion of vegetarian and vegan meals sold across 476 of its UK...
Read Full ArticleMedirest, the healthcare division of Compass Group, has been recognised for its early implementation of the 2021 National Standards for Cleaning at the Royal Surrey...
Read Full ArticleRinnai, in collaboration with Toyota and Woven Planet, is working on an innovative new application of hydrogen for food preparation. All three companies share a...
Read Full ArticleData on the carbon footprint of lunches is being offered for corporate catering customers, as an educational tool to help them to understand the carbon impact of the food...
Read Full ArticleMeat-free brand Quorn has joined forces with Sodexo to launch Carbono Cero, the world’s first carbon-neutral solution for food services. The contract catering...
Read Full ArticleMcDonald’s Market Drayton is the first restaurant in the UK due to be verified as net-zero emissions for construction, using the UK Green Building Council’s...
Read Full ArticleA fully-customised office canteen lunch, chosen from 2,700 nutritional combinations, could soon be served to you via a foodservice robot. Ocado workers can even...
Read Full ArticleLeadec, the global service specialist for factories, has acquired Partners in Hygiene, a UK-based service provider for the food industry. This move...
Read Full ArticleFooditude, a London-based contract caterer, is to be featured in sustainability training developed by Google and The Planet Mark, for the UK Government’s Together...
Read Full ArticleCompass Group has invested in its Birmingham workspace for Eurest and 14forty employees, in a refurbishment focussed on wellbeing and nutrition. Employees at caterer...
Read Full Article