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Thursday, 27 February

Heads in the Cloud

As a major collaboration service provider in Scandinavia, TDC has been providing unified communications services to the market in the country, both for managed and cloud services.

With new technology entering the market, e.g. new bridging technologies which enables traditional video conferencing devices to meet with Skype For Business users, TDC decided to establish a new cloud based service called TDC Video. The key values to be offered in TDC Video was that the focus should be on the user and the user experience, allowing video meeting participants to join meetings anywhere from any device.

From TDC’s perspective, it was important that the service offering was flexible but also scalable, i.e. it should support the major video/UC vendors as well as being able to handle very large volumes of users.

Synergy SKY Service Provider Edition was chosen as the software platform for the service. With its inbuilt user administration, monitoring, reporting and billing functions, it was seen as the right choice for TDC.

“To build a new service is a comprehensive project, not only do you need to put in place the technology that provides the video communication platform to the customers, you also require the administration and back office tools that makes it a cost efficient and reliable service,” explained Peter Klein, Product Manager, TDC. “This is where Synergy SKY comes in. When using Synergy SKY for the management of your video services, you don’t need to invest in additional development resources to build and maintain,a tailor made management system for various UC platforms. With Synergy SKY you will get this out of the box and you will be up and running with your service very much faster and cheaper than if you are developing it yourself.”

The simplicity for the end users and the high quality of the service is claimed to make TDC Video one of the most popular video services in Sweden because of the flexibility of the offering, being able to start out small and grow.

TDC is continuously looking into adding new features and functions, e.g. the scheduling portal that simplifies video meeting scheduling.

Picture: TDC Video is being promoted as offering cloud based flexibility with the ability to adapt to changing needs for customers

Article written by Cathryn Ellis


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