The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Heads in the Cloud

17 June 2016 | Updated 01 January 1970

As a major collaboration service provider in Scandinavia, TDC has been providing unified communications services to the market in the country, both for managed and cloud services.

With new technology entering the market, e.g. new bridging technologies which enables traditional video conferencing devices to meet with Skype For Business users, TDC decided to establish a new cloud based service called TDC Video. The key values to be offered in TDC Video was that the focus should be on the user and the user experience, allowing video meeting participants to join meetings anywhere from any device.

From TDC’s perspective, it was important that the service offering was flexible but also scalable, i.e. it should support the major video/UC vendors as well as being able to handle very large volumes of users.

Synergy SKY Service Provider Edition was chosen as the software platform for the service. With its inbuilt user administration, monitoring, reporting and billing functions, it was seen as the right choice for TDC.

“To build a new service is a comprehensive project, not only do you need to put in place the technology that provides the video communication platform to the customers, you also require the administration and back office tools that makes it a cost efficient and reliable service,” explained Peter Klein, Product Manager, TDC. “This is where Synergy SKY comes in. When using Synergy SKY for the management of your video services, you don’t need to invest in additional development resources to build and maintain,a tailor made management system for various UC platforms. With Synergy SKY you will get this out of the box and you will be up and running with your service very much faster and cheaper than if you are developing it yourself.”

The simplicity for the end users and the high quality of the service is claimed to make TDC Video one of the most popular video services in Sweden because of the flexibility of the offering, being able to start out small and grow.

TDC is continuously looking into adding new features and functions, e.g. the scheduling portal that simplifies video meeting scheduling.

Picture: TDC Video is being promoted as offering cloud based flexibility with the ability to adapt to changing needs for customers

Article written by Cathryn Ellis | Published 17 June 2016


Related Articles

Coronavirus – How To Keep Customers And Employees Updated

Larger firms are having to reach out to thousands of people including employees, their families, customers and suppliers. Quick and clear communication is essential...

 Read Full Article
Functional Stupidity and How to Deal With It

Many organisations and teams unwittingly suffer from 'functional stupidity' – but what is it and how do you deal with it? Have you ever worked in an...

 Read Full Article
Overloaded and Under Engaged – Tech and Emails are Turnoffs

UK office workers are wasting 1.8 billion hours a year due to mediocre technology and employees are increasingly disengaged from their colleagues and employers as they...

 Read Full Article
It's Quicker By Tube

The Mayor of London has launched a £10 million boost for full fibre connectivity across London - a ‘Fibre Backbone’, using Tube tunnels and public...

 Read Full Article
The Speechmark Makes You Speechless

Fronted by curved glass and framed in slate black, The Speechmark is arguably now one of the most striking buildings in Southwark – an area of London already...

 Read Full Article
They've Done It All - Harley House Gets Complete Fire Refit

The Harley House mansion block in London’s Marylebone has seen the successful completion of a £200,000 contract to replace and upgrade its fire detection and...

 Read Full Article
2019 - The Year Of Employee Engagement?

UK business leaders must invest in effective and tailored employee engagement strategies to protect profits in the New Year. That is the advice from global talent...

 Read Full Article
Phone Owners Tuning In To The Benefits Of Insurance

One in five phone owners are insuring their handsets against accidental damage, according to a new survey. Consumers were asked where they would go to get their phone...

 Read Full Article
SMS Now for Powwownow

Powwownow, conference call company, has selected messaging provider Zensend to provide SMS messaging. Aimed at Powwownow’s enterprise customers, the simple...

 Read Full Article
Google's Duo's Bubblegum Gobbledegook

According to the Google Blogger, 'video calling is the next best thing to being with someone in person but too often it can be a frustrating or complicated...

 Read Full Article