The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Saturday, 14 December

Messages in a Bottleneck - Emergency Comms Failure

In a globally connected world, a great many companies have staff that travel both locally and overseas, making it more important to have an effective emergency communications plan in place in order to contact geographically dispersed staff during a crisis.

The latest Emergency Communication Report, published by the Business Continuity Institute week ending Friday December 16, revealed that one out of three major organisations surveyed (32 per cent) report their employees travel to ‘high risk’ countries.

The Report did deliver the encouraging news that most 84 per cent of organisations surveyed do have some form of plan in place, although it did highlight that for those that don’t, two thirds felt that only a business-affecting event would incentivise them to develop one – most people would consider this too late.

 

Safety

  • The Report also came to the conclusion that increasing physical security challenges experienced by organizations due to rising levels of concern surrounding workplace violence and acts of terrorism, as identified in the BCI’s latest Horizon Scan Report, being able to communicate effectively with staff may have the added advantage of increasing safety.

  •  

  • Further findings from the report include

  • 32 per cent of companies surveyed said that at least 100 employees travel internationally.

  • The top reasons for triggering emergency communications are: unplanned IT and telecommunications outages; power outages; adverse weather; facilities management incidents; cyber security incidents; and natural disasters.

  • The top processes used for emergency communications are: internal emails; text messaging; manual call trees; emergency communication software; and website announcements. Most organisations use up to three emergency communications processes.

  • Around 3 out of 10 organizations (29 percent) do not have training and education programmes

  • Around 7 out of 10 of those surveyed stated that their emergency communications plan had been activated during the last year, other than during an exercise.

  • 6 out of 10 are not confident about their preparedness for a location-specific security incident (e.g. workplace violence, act of terrorism).

Patrick Alcantara DBCI, Senior Research Associate at the BCI and author of the report, commented: “A robust emergency communications capability is a crucial, often life-saving, component of incident response. This becomes more important considering ever changing threats which often have an impact on the physical safety and well-being of employees and customers.”

Imad Mouline, Chief Technology Officer at Everbridge, (which sponsored the survey) said: “This year’s findings indicate that global businesses are increasingly aware that true resiliency is a company-wide initiative that involves taking accountability for the safety of all staff—whether they are located in the office, at home or on the road. While it’s not surprising to see shared interest in emergency communications across business continuity, IT, security, facilities and other disciplines, it’s clear that organisations are still seeking solutions to optimise their response plans for a mobile workforce and for the growing frequency and complexity of critical events and security incidents.

The Report features 661 responses from 71 countries. To download a full copy of the report, Click Here

Article written by Brian Shillibeer

Share



Related Articles

Bats in the Belfry - Trump Tower's Harmless Nutter

The 20 year old who climbed to the twenty-first floor of the Trump Tower and campaign headquarters of the man who would be king/president - Mr Donald Trump - is said to...

 Read Full Article
Andromeda Strained - International Cyber Op Dismantles Botnet

On November 29, the Federal Bureau of Investigation, in close cooperation with the Luneburg Central Criminal Investigation Inspectorate in Germany, Europol’s...

 Read Full Article
Sunday Bowling Turns To Hostage Siege

On Tuesday October 4, David Clarke, aged 53, of Nuneaton, was charged with two counts of false imprisonment, one count of criminal damage, two counts of possession of a...

 Read Full Article
Terror Arrests Up 68% But Police Resources at Breaking Point

The head of the National Police Chiefs' Council, Chief Constable Sara Thornton, has said resources are being stretched to breaking point by the UK's counter...

 Read Full Article
Oval Crossbow Incident - Evacuation and Security Questions Answered

In to the firing line On Monday (Sept 4) ThisWeekinFM asked the Metropolitan Police: Why did the Police attending the incident choose to evacuate the crowd to street...

 Read Full Article
Operation Crossbow - Oval Security Slammed

The security arrangements at the Oval for Thursday 31's cricket match between Middlesex and Surrey have been slammed by ThisWeekinFM's own eye witness. The...

 Read Full Article
The Never Ending Threat - Rowley Speaks Out

During an interview on BBC Radio 4’s ‘Today’ programme on Friday, August 11, Assistant Commissioner Mark Rowley, head of National Counter Terrorism...

 Read Full Article
International Rescue - Torch Fire Quenched As Aussie Plane Bombers Downed

The New South Wales Joint Counter Terrorism Team have charge a 49-year old and a 32-year old (on Thursday 3) with two counts of acts done in preparation for or planning,...

 Read Full Article
Return to Basics - Barriers Back on Bridges

Following the terrorist attacks in Westminster and London Bridge, MI5 and Counter Terrorism Command have reviewed the security of the 33 bridges in...

 Read Full Article
Terror Arrests - No Connection

Three men arrested on suspicion of terrorism offences are absolutely NOT connected to the recent London attacks, ThisWeekinFM has discovered despite reports to the...

 Read Full Article