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Products Most Likely to be Deficient

09 July 2015 | Updated 01 January 1970

According to the Panel governing the Cleaning & Hygiene Suppliers’ Association’s (CHSA) Manufacturing Standards Soft Tissue Accreditation Scheme, the products of non-members most commonly found to be deficient, are mostly toilet tissue and centre feed rolls, many of which are bought on price per case.

“Buying from an Accredited Scheme member is the only way to be certain these products are not deficient,” explained Jenny Turner, Panel Member and Marketing Director of SCA Hygiene Products UK Ltd.

“They are the real high volume staples of the soft tissue market, with many purchasers opting for the cheapest case price deal they can find. But this can be a false economy if the product inside is shorter or narrower than advertised. When we’ve done spot checks on non-members products we’ve found deficiencies of 10% or even more.”

The only way purchasers can be certain they get what they pay for is to buy from an accredited member of the CHSA’s Manufacturing Standards Accreditation Scheme. Members of the Scheme must display the product dimensions on the label as well as a manufacturer’s code to ensure full traceability.

The Manufacturing Standards Accreditation Scheme, therefore, guarantees three things:

  • Consistency of supply: customers receive what they order;

  • Accurate labelling: customers know what they are paying for;

  • Fully audited manufacturers: our standards, your guarantee.

Every Scheme member has formally agreed to adhere to this Standard and is audited twice a year by the Scheme’s independent auditor, Martin Yates, to ensure they do so.

Anyone who suspects a product is deficient should report it to the CHSA Secretariat (, which will then co-ordinate a formal test. The findings will be reported to the individual or organisation that brought the product to the attention of the CHSA.

Picture: A dodgy roll

Article written by Cathryn Ellis | Published 09 July 2015


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