The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Sunday, 5 July

Shopping For A Sparkling Clean Christmas

Steve Iles and one of his retail operatives.
Steve Iles and one of his retail operatives.

Steve Iles, general manager at ABM, discusses the importance of cleaning during the busy retail period pre-Christmas and of course during the winter sales.

With the Christmas shopping retail boom well and truly upon us, it is time for FM's in the sector to double and triple check they are prepared - and check their contractors have done the same.

It is imperative that additional team members are available to cover any unplanned absences. Being unprepared can lead to a number of complications, including untreated health and safety issues such as spills, and having insufficient quantities of cleaning products and consumables to accommodate the increased number of visitors.

 

Prepare the team

It’s important to liaise closely with centre management teams to be aware of extended trading hours and expected foot traffic. After reviewing previous years’ footfall, adjust the roster to ensure that priority areas, such as toilets, entrances and food courts are maintained throughout the busiest periods. If anything, visitors’ service expectations are higher than usual and it’s up to the cleaning teams to meet these with a clean and safe environment.

Looking past the physical work that is required, it’s also important that team members are prepared for the increased number of people who will be engaging with them throughout the event.

All of ABM’s team members participate in our Brand Ambassador training course, which promotes the values of both ABM and the customer through all interactions with visitors. Cleaning operatives should have a memorable impact on each visitor’s experience, whether it’s helping someone find their way or simply greeting with a smile.

 

Stock up

An increase in spillages and waste inevitably means that cleaning supplies will be in higher demand. Review all stock, consult previous years’ records and ensure that demands will be provided for. This covers anything from basic cleaning products, to ensuring that the waste management team has the correct supplies available in order to remove excess waste efficiently and effectively.

 

One beyond of the madness

It’s important to remember that for a shopping centre after a retail event, it’s still business as usual; the centre has to be clean and operational for visitors the very next day. Scrubber dryers and other electrical equipment will need to be fully charged and ready for use, products will need to be restocked and team members must be available.

Waste recycling resources will need to be taken into consideration, to ensure that the compactor and bins are emptied frequently and are clear to take on the next day’s rubbish.

 

The customer first

Busy sales events (Christmas, Black Friday and the summer sales for example) are an exciting part of retail contracts. A well-managed event is essential to maintain the centre’s positive relationship with its visitors - facilities management teams have the responsibility to maintain this.

Picture: Steve Iles and one of his retail operatives.

Article written by Brian Shillibeer

Share


Related Articles

Migrant Cleaners Strike At Justice - And Other Locations

Migrant cleaners are to strike simultaneously at the Ministry of Justice and Kensington & Chelsea Town Hall on August 7-9. Meanwhile, self-employed electricians are...

 Read Full Article
Mercury Rising, Straw Dogs, Hot Fuzz, Top Guns, The Crown & Vikings

We've got an FM Digest so good you'd almost want to make a movie out of it. Mercury have taken the Almac contract; Elior are eliminating plastic straws; Tenon are...

 Read Full Article
Skanska Wins Contract for 20 Ropemaker Street

Skanska has won a £240 million contract to construct 20 Ropemaker Street in Central London for Great Elm Assets Limited, in association with Old Park Lane...

 Read Full Article
X Marks The Spot Of The Tallest Tower In Town

The City of London Corporation has approved 1 Undershaft - AKA The Trellis - which will be the second tallest building in the Capital after The Shard and thus the second...

 Read Full Article
Airline Company Guilty For Lift Shaft Plunge Horror

Flybe, the airline company, was sentenced on 4 February 2020 for the unsafe operation of a passenger lift. Meanwhile, a number of other firms have found themselves...

 Read Full Article
Emcor UK Takes Insurance On TFM Contract

Emcor UK, has been awarded a contract with multinational insurance company RSA Insurance Group which is being described as a total facilities management contract. It will...

 Read Full Article
Win For City, Dictating & Docs Go Green, Cloud Award & Ward Award

The full FM Digest features catering and doc management contract wins; employee motivation; and gender pay gap reporting PLUS seven stories more.   Manchester...

 Read Full Article
Dodgy Dealings, Double Helpings And A Leicester Swoop - Anyone For A Digest?

We've got contract gains and company purchases and news of Carillion FDs under investigation and another NHS Trust setting up its own FM co - FM Digesting at its...

 Read Full Article
All To Play For And Pay For In The Enviro World

Envirotech Group Launches New FM Business; Whitbread extends relationship with Mitie; Sodexo has won an £11.2 million contract with Tyne Coast College Group and...

 Read Full Article
Healthy & Wealthy Ahoy - It's The Post-Easter FM Digest

As Sodexo says good riddance to the deep fried Mars Bar, Engie says hello to the deep blue sea - and a hydrogen fuel experiment. Meanwhile NG Bailey has bought the...

 Read Full Article