The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Wednesday, 1 April

Smart Tasks in Wolverhampton

The University of Wolverhampton has adopted advanced employee scheduling and remote workforce management to gain effective visibility and control over its campus cleaning team.

Skillweb’s SmartTask is being used by Wolverhampton University to provide proof of attendance, performance reporting and electronic auditing as part of a wide ranging estate management initiative to better performance manage staff and improve employee accountability across three main campus sites. 

A team of 16 in-house day cleaners are issued with NFC-enabled smartphones at the beginning of each shift, scanning start and end times using personal log-in cards to confirm attendance. This helps to quickly identify any missed shifts, so alternative arrangements can be made, while providing an accurate record of working hours for operational reporting and payroll.

Using the smartphones to access SmartTask, cleaners can then view an electronic list of their work schedule. RFID tags have been installed at 180 toilet facilities across three campuses with plans to introduce them to a further 200.

 

Immediate visibility

Cleaners have to scan the smartphone over the tags at each location to register the completion of work, so the central facilities team has immediate visibility of progress and identify any areas of underperformance.

Supervisors are using electronic forms via SmartTask to undertake work audits and a number of checks, e.g. chemical checks at all store rooms in line with Control of Substances Hazardous to Health (COSHH) regulations. A COSHH risk assessment is required by law for the possession or use of hazardous chemicals which must be completed before work begins and prior to a chemical being brought into a university.

SmartTask is enabling the capture and storage of critical information electronically, replacing an inefficient paper based systems and providing immediate access to historical data.

 

Measuring KPIs

Meanwhile, SmartTask is helping put in place consistent management KPIs as well as providing a means of gathering the data by which they can be measured. This is reportedly simplifying evidence based employee performance management while making it possible compare and contrast different teams by location or service to identify inefficiencies or areas of improvement.

“SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements,” explained Sandy Shaw, Campus Operations Manager, Estates and Facilities, Wolverhampton University. “As a result, we are delivering higher levels of compliant service by making the most of our FM teams, while streamlining administrative and management processes to target cost, time and resource efficiencies.”

 

Picture: Wolverhampton University is making extensive use of Skillweb’s SmartTask system to improve effective monitoring and auditing as part of its test management

Article written by Mike Gannon

Share



Related Articles

Clarity - Getting Buy-in with a Little Help from Friends

With the development of information technology, the potential exists to manage paperwork electronically, freeing up time and space and lifting the burden on an...

 Read Full Article
Air that is Far From Fair

Recent US studies have found that the indoor air quality in offices can be two to five times worse than the air outside. The findings come from work led by Joseph...

 Read Full Article
Cleaning Firm Stays On Track

ServiceMaster Clean is using an employee tracking system to manage 1,500 of its employees - replacing timesheets that were inefficient and open to abuse ServiceMaster...

 Read Full Article
Earn While You Learn

For the first time, a Training Zone booth for delegates will be available for visitors to Innovise Software. The supplier of workforce management and compliance...

 Read Full Article
Getting to Grips with Cleaning

A new mobile workforce management system is helping specialist cleaning businesses in the UK and Ireland. They report that they have experienced ‘significant...

 Read Full Article
Streamlining Payroll And Time & Attendance With Data-Driven Technology

In this guest post, Christian Berenger, Managing Director of Ezitracker Workforce Management looks at how the ability to integrate basic time and attendance workforce...

 Read Full Article
Supporting Better Working Environments

Almost every day there seems to be a new research report, opinion piece or white paper discussing how employee happiness, wellbeing and agile working contribute to...

 Read Full Article
Uber And The Cyber Nightmare Ride

In an unprecedented move, the National Cyber Security Centre has commented specifically on the Uber data breach - with a coded reference to the fact that Uber tried to...

 Read Full Article
If Dolly Can Be Hacked, What About The Hand Dryer?

  Connected toys with Bluetooth, wi-fi and mobile apps may seem like the perfect gift for Christmas. But Which? has found that, without appropriate safety...

 Read Full Article
Global Smart Cities - London Ranked 17

Copenhagen, Denmark is the smartest city, with a thriving business ecosystem, high proliferation of smart parking and forward thinking urban development, says a recent...

 Read Full Article