The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Spotlight Interview | Louise Rushmer | Cushman & Wakefield

Spotlight Interview | Louise Rushmer | Cushman & Wakefield
18 March 2021

In this Spotlight Interview, we speak to Louise Rushmer, who is a Partner at Cushman & Wakefield where she heads up the Property and FM Corporate Portfolio. 

Louise joins us to discuss topics such as her route into FM, her ideal workplace culture and her experience in change management. She will also explain how her extensive experience in hospitality prepared her for a career in FM.

Rushmer, who is the Head of Property and FM Corporate Portfolio – IFM EMEA Global Occupier Solutions at Cushman & Wakefield, began her career woking for the Royal National Theatre, starting in housekeeping and working through all areas ending as Deputy Head of Catering, responsible for managing 150 people. 

Rushmer has worked in property and FM for the last twenty years, beginning her FM career working for RRD International, managing its European offices. Other roles of Rushmer’s include Head of Property and Facilities at Virgin Money, and Strategy and Estate Manager at RSA.


“My hospitality background really taught me how to get into the customer’s mindset, and not to get bogged down in process.” 

– Louise Rushmer

Account Director IFM EMEA, Cushman & Wakefield


Watch the Spotlight Interview to Learn More...




Hospitality and FM


Rushmer spoke about her early experiences in FM, and the transferable skills that she gained: “Hotel management has so many similarities to FM, particularly when it comes to dealing with customers and the public. 

“My hospitality background really taught me how to get into the customer’s mindset, and not to get bogged down in process.”

“I also learnt a lot about back-of-house/front-of-house operations, and how when you are front-of-house you’re on stage, and it’s like you are performing. I see similarities with FM here. It also taught me many commercial skills through on the job problem-solving”


Workplace Culture


Rushmer is extremely interested in the topic of workplace culture and has experienced many different ones throughout her varied career. She told us: ”I’ve been in a very sales-based environment, where it’s all about the deals, and the culture is driven by saving money. 

“From an ideal workplace perspective, my current role at Cushman & Wakefield is as near as ideal as I’ve ever been in. Particularly relating to our team, we have a clear vision,  with an inspirational and intuitive leader who makes us feel valued. It's definitely a people-led culture.“

It’s also very clear that diversity and inclusion is at the forefront of our culture, but also I am treated as a valued employee, and I feel trusted to do the best I can every day.”


Women in FM


On the subject of diversity in FM, Rushmer spoke passionately about her experience in female-centric teams:

“I’ve worked alongside some great women and been fortunate enough to win one of the Women in the City Awards several years ago. The team I’m in now is female-centric, my boss is a woman, and many of the leadership team are women. 

Speaking about gender discrimination, Rushmer recalled an exampleearly in her career:

“There was one occasion, around ten years ago, when I’d been promoted to run the UK operations for a company. I went to the M&E provider to ask for a quarterly business review, and they asked me if I was going to put out lunch, not knowing that my role had changed. I couldn’t believe it, and I called it out at that moment.” 

However, Rushmer was keen to emphasise that she has had in general a very positive experience as a woman working in FM:

“I think the women in our industry are fantastic, and the emotional intelligence focus that they bring is a real positive.”


Careers and Opportunities


Rushmer is a strong believer that being a success in your career isn’t all about qualifications or experience necessarily –and that attitude and passion are key. She feels that if you have the opportunity to give someone a chance, you should absolutely do it, speaking about her personal insights on this matter:

“My daughter has a rare chromosomal abnormality, and if she were to go to a ‘standard interview’, she would struggle. She was given a chance to do an apprenticeship at a security company, and the chair of the organisation loved her passion and took her on as an employee.

“I am keen to give these opportunities where I can in my work. I would urge everyone to do the same. You may already donate to charity, but to give a young person an opportunity to work in your organisation can change someone’s life.”


Picture: a photograph of Louise Rushmer

Article written by Ella Tansley | Published 18 March 2021


Related Articles

Positive Influence of Hospitality in FM and Workplace Culture

ThisWeekinFM is delighted to announce that Louise Rushmer, partner at Cushman & Wakefield will be speaking at this week's RE:Connect event, discussing the...

 Read Full Article
Industrial and Logistics Property in High Demand

The number of logistics and industrial property leasing deals was 70 per cent higher than usual in Q1 of this year. New data from Cushman & Wakefield suggests that...

 Read Full Article
Hygiene in Reopening Hospitality

With COVID-19 having sent infection fears skyrocketing over the past year, new research from JLA reveals that more than half of customers prioritise hygiene and...

 Read Full Article
Spotlight Interview | Security Assured

The Security Assured team are experts in commercial fire and security systems, delivering bespoke solutions across a range of industries and types of premises. In this...

 Read Full Article
Former Sage Newcastle HQ For Sale

The former Sage headquarters office building in Newcastle upon Tyne, North Park, has been placed on the market. The 212,865 sq ft office building is located in...

 Read Full Article
The Hospitality Sector's Lockdown Legacy

One year on from the first lockdown, the hospitality industry has undoubtedly been one of the hardest hit, with more than 600,000 jobs lost. UKHospitality, the...

 Read Full Article
Reclaim The Streets – Are Evening Networking Events Inclusive?

In the wake of #ReclaimTheStreets protests across the country at the weekend, women are calling into question the inclusivity of evening events for networking and career...

 Read Full Article
Spotlight Interview | Allan Wilkinson | JSA Service

JSA Service is a dedicated chiller and AC Specialist which has been operating for over 40 years. In this Spotlight Interview, we join Managing Director Allan...

 Read Full Article
Women Who Inspire in FM – International Women’s Day

This International Women’s Day, ThisWeekinFM asked those on the built environment frontline to reveal their top female role models who are making a positive...

 Read Full Article
The Future of Technology Adoption in FM 

A recent survey revealed a low technology adoption within FM - does this ring true for those working in the industry? ThisWeekinFM recently published some...

 Read Full Article