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Tracker Ticks Tax and Timesheets

21 April 2017 | Updated 01 January 1970


Fire and security specialist Tecserv UK has installed an all-in-one vehicle tracking solution from mobile workforce management specialist BigChange across its entire fleet of vans.

After evaluating a number of providers, Tecserv UK chose the JourneyWatch system from BigChange combining real-time tracking of vans, separation of business and private mileage and an integrated driver mobile app that manages timesheets, expenses and gives feedback after each journey to encourage safe and responsible driver behaviour.

Tecserv UK has installed the new technology to help it enhance the round the clock service it provides to customers including the NHS, Marks and Spencer, Pinewood Studios, Harvey Nichols, The National Trust and construction industry clients such as Portakabin.

The JourneyWatch system gives all call-centre agents and planners instant visibility of the live location and progress of all company technicians. Integrated customer relationship management means that all customer sites are saved in the system, so that rather than just seeing the name of a street, operators can instantly understand which contact each engineer is visiting.

When responding to urgent reactive work, the system identifies available engineers in order of proximity together with information about their skills, qualifications and the type of vehicle and tools that they have available. This is supported by a variety of alerts such as automatic emails and text messages to drivers and management when vehicles travel on toll roads or enter the London congestion charging zone, ensuring fees are paid and fines not incurred. Alerts also highlight when vehicles have been stopped at a location for an excessive period of time.

Technicians use a dedicated private button in the vehicle to differentiate between business and private mileage. This is providing information that the payroll department can use for meeting HMRC reporting requirements. In addition, vehicle tracking data assists with verification of timesheets and overtime claims.

Picture: Tecserv UK has installed an all-in-one vehicle tracking solution

Article written by Robin Snow | Published 21 April 2017


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