HSBC to Leave Canary Wharf Headquarters
HSBC is planning to leave its Canary Wharf headquarters at 8 Canada Square when the lease expires in 2027. As reported by The Times, the global bank will move into...
Read Full ArticleThe disruption this week for HSBC and its online customers appears to be over as it declared matters were now ‘stable’ but embarrassment remains for the UK’s biggest bank.
Problems for both individuals and business customers were apparent when they tried and failed to log on to their accounts in the former and a very slow service for the latter.
By this Wednesday the bank was confident enough to state that the situation was now ‘stable’ but had not explained what had caused the disruption to services. “I’m pleased to say that we have seen a steady return of service to internet banking in the past few hours for our personal and business customers,” said John Hackett, Chief Operating Officer, HSBC UK. “We will be monitoring the service very closely, ready to respond should any new issues arise. It is encouraging that more and more customers have been able to log on this afternoon.”
Mr Hackett would not have endeared himself to the 17 million customers when he assured them in what could be termed as a condescending way that the bank “will be waiving any fees incurred as a result of this incident”. HSBC was vague in its statements, stating there were were ‘intermittent issues’ but ‘final fixes’ were underway.
In August 2015 HSBC experienced IT problems during the Bank Holiday that prevented 275,000 payments being processed and Andrew Tyrie, Chair of the Treasury Select Committee, has promised to give the bank’s CEO, Stuart Gulliver, a ‘grilling’. “Barely six months after the last glitch in their under-performing IT systems, HSBC is apologising again to its customers," he lamented. “The frequency of these failures across the financial services sector suggests a systemic weakness in IT infrastructure. This is concerning.”
Picture: Stuart Gulliver, HSBC’s CEO is expected to face criticism for the latest online “glitch” at the bank this week
Article written by Mike Gannon | Published 06 January 2016
HSBC is planning to leave its Canary Wharf headquarters at 8 Canada Square when the lease expires in 2027. As reported by The Times, the global bank will move into...
Read Full ArticleHSBC will move 270 employees from its Temple Quay base into EQ Bristol, a new workspace due to open in Q3 of 2023. The bank will take 11,000 sq ft of the 200,000 sq ft...
Read Full ArticleReports from The Sunday Times suggest that HSBC is looking to leave its global headquarters at 8 Canada Square in Canary Wharf. According to the British newspaper,...
Read Full ArticleLeaked memos suggest that the banking giant is considering whether to keep its global HQ at HSBC Tower when the lease expires in 2027. HSBC has occupied the 45-storey...
Read Full ArticleResearch from HSBC shows that an organisation’s approach to flexible working is on par with salary when it comes to employee priorities. HBSC’s study of...
Read Full ArticleA resignation note from an HSBC cleaner has led to several messages of support on social media for the nation’s cleaning staff, including a personal thanks from the...
Read Full ArticleHSBC’s Chief Executive has told a national newspaper that an entire executive floor of its Canary Wharf office is now to be used as meeting rooms and collaborative...
Read Full ArticleCEO Noel Quinn has announced in a full-year result presentation that the bank will free up its office footprint by forty per cent. Quinn however confirmed that HSBC...
Read Full ArticleAn HSBC report says fraud victims (especially during the festive season) are 10 per cent ‘nicer’ than those who’ve not suffered at the hands of...
Read Full ArticleHSBC has extended their global facilities management contract with JLL until 2024. The agreement spans the bank’s global real estate portfolio across 4,000...
Read Full Article